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- Tasks: Support customers with a major streaming platform via phone and social channels.
- Company: Join a leading digital and streaming service in Belfast city centre.
- Benefits: Competitive salary, 20% uplift for unsociable hours, and 28 days paid holiday.
- Why this job: Combine your love for tech with helping others in a dynamic environment.
- Qualifications: Confident communicator with a knack for problem-solving and tech-savvy skills.
- Other info: Enjoy a modern workplace with great development opportunities.
The predicted salary is between 25480 - 30576 £ per year.
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you're the person friends come to when their app isn't working, their account won't load, or their subscriptions acting up — this role will feel familiar.
We're recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.
This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.
What you’ll be doing:
- Supporting customers via phone and social channels
- Helping users navigate apps, accounts, and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly, without jargon
- Turning 'it's not working' into 'sorted' — thanks
Who this suits:
- You don't need to be a developer — but you probably:
- Use streaming services daily
- Pick things up quickly when apps or systems change
- Enjoy figuring out why something isn't working
- Can explain tech simply to non-technical people
Customer service experience helps, but it's your mindset and communication that matter most.
What we're looking for:
- Confident communicator (comfortable speaking all day)
- Calm, patient, and naturally helpful
- Tech-comfortable — apps, logins, settings, devices
- Reliable, punctual, and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern:
- 40 hours per week
- Rotational shifts between 8am–12am
- Initial training Monday–Friday (daytime)
- Fully on-site, Belfast city centre
What's in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Discounts, wellbeing support, and development pathways
- Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this one's worth a look.
Apply now
Customer Support Advisor - Digital & Streaming Platform employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Digital & Streaming Platform
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the streaming platform, its features, and common issues users face. This will help you sound knowledgeable and confident during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to explain tech in simple terms is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped someone troubleshoot an issue. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Advisor - Digital & Streaming Platform
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us know how much you love using streaming services and tech. Share a little story about a time you helped someone with an app issue or how you figured out a tricky problem. It’ll show us you’re the right fit!
Keep It Clear and Simple: We want to see your communication skills shine through in your application. Avoid jargon and keep your language straightforward. Think about how you’d explain something to a friend who isn’t tech-savvy – that’s the vibe we’re after!
Highlight Your Customer Service Experience: Even if you haven’t worked in customer service before, think about any experience where you’ve helped others. Whether it’s in a job, volunteering, or even helping friends and family, share those moments to show us your helpful nature.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Tech
Familiarise yourself with the digital and streaming platforms you’ll be supporting. Understand common issues users face and how to troubleshoot them. This will help you speak confidently about your problem-solving skills during the interview.
✨Practice Clear Communication
Since you'll be explaining tech to non-technical people, practice breaking down complex concepts into simple terms. You could even role-play with a friend, where they ask you tech questions and you explain the solutions clearly.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you’ve helped customers resolve issues. Highlight your calmness and patience in challenging situations, as these traits are crucial for a Customer Support Advisor.
✨Be Ready for Shift Questions
Since the role involves rotational shifts, be prepared to discuss your availability and flexibility. Show that you understand the importance of being reliable and punctual, especially in a customer support environment.
