Customer Service Specialist

Customer Service Specialist (with Sales Focus) OTE: £34,270 (£25,480 base + performance-related commission) Location: Swinton, Rotherham (S63 area) Contract: Permanent, full-time – 40 hours/week between 8am–8pm If you enjoy helping people and want to work somewhere you can grow, this role is for you. We’re hiring Customer Service Specialists to support our customers with everything from account queries to upgrades – and introduce them to products they’ll genuinely benefit from. This isn’t a high-pressure sales role. It’s about excellent service first, with smart cross-selling and upselling built in where it fits. 🌐 Day-to-Day Responsibilities: * Respond to incoming customer queries via phone * Support with renewals, package changes, and troubleshooting * Recommend suitable upgrades and services based on customer needs * Keep accurate records using modern CRM systems * Deliver consistently friendly and helpful service 💼 What Makes You a Good Fit: * You like talking to people and solving problems * You can spot a sales opportunity but keep it human * You’re organised, focused, and happy to work with targets * You might have experience in retail, hospitality, or a contact centre – but we provide full training 🎁 What You’ll Get: * Competitive salary with commission for upselling/cross-selling * Great team environment with full training from day one * Employee perks: discounts, dental cover, mental health support * On-site role with consistent shift planning * Real opportunities to grow into new roles 🎯 Ready to be the voice of a business that puts people first – and rewards success? Apply now and start your next chapter