At a Glance
- Tasks: Help customers with mobile issues and recommend the best plans for them.
- Company: Join a leading mobile network's contact centre in Larbert.
- Benefits: Earn £26,520 plus uncapped bonuses and enjoy full training.
- Other info: Flexible shifts, staff discounts, and career growth opportunities await!
- Why this job: Make a difference by helping customers while earning great rewards.
- Qualifications: No experience needed; just bring your friendly attitude and tech skills.
The predicted salary is between 26520 - 26520 £ per year.
Customer Service & Sales Advisor | Larbert, Falkirk | £26,520 basic + uncapped bonus | Start Monday 2 November
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Love helping people and happy to make a sale when it's the right thing for the customer?
We're recruiting Customer Service & Sales Advisors for a contact centre in Larbert, looking after customers of one of the UK's best-known mobile networks.
Full paid training, permanent from day one.
What you'll be doing
As a Customer Service & Sales Advisor you'll handle inbound calls from pay-as-you-go mobile customers who can't top up.
You fix the problem first.
Then, where it genuinely suits them, you move them onto a flexible monthly plan.
- Sorting out pay-as-you-go top-up problems quickly and properly
- Asking the right questions to find out how each customer uses their phone
- Recommending a monthly plan where it's a better fit
- Working across several systems while keeping customer service first
- Working towards customer service and sales targets
- Who we're looking for
No minimum experience is needed.
Customer service, retail, a phone shop, telesales, hospitality, or any job with a sales target is a great background for this Customer Service & Sales Advisor role.
- Friendly, patient and confident on the phone
- Comfortable with sales targets
- Good with technology
- Available to start on Monday 2 November
- What you get
- £26,520 basic salary, paid monthly
- Uncapped bonus, currently averaging around £350 a month, with top performers earning up to £1,000 a month (averages, not a guarantee)
- Full paid training, a supported nesting period and ongoing coaching
- Staff discounts on broadband, mobile and TV, including family and friends deals
- Hours and location
40 hours a week, 5 days out of 7, Monday to Sunday, between 8am and 9pm on a rotating rota, with shifts released at least four weeks ahead.
Fully on site at Central Business Park, Larbert.
Easy to reach from Falkirk, Stenhousemuir, Denny, Grangemouth, Stirling and Cumbernauld.
The process
A quick call with us, a short screening call, a role play and an online assessment.
We'll prepare you for every step. xsabvtc Offers are subject to a DBS check, a credit check and references.
The class starts on Monday 2 November, so apply today and we'll call you back the same day...
Customer Service & Sales Advisor - Mobile employer: Red Dot Search UK Limited
Red Dot Search UK Limited is an excellent employer, offering a supportive work culture that values employee development and growth. Located near Bolton, the company provides competitive benefits and fosters a collaborative environment where you can take ownership of your caseload and make impactful decisions in household claims handling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Advisor - Mobile
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Dot Search UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Dot Search UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Advisor - Mobile
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Dot Search UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Red Dot Search UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Dot Search UK Limited!
How to prepare for a job interview at Red Dot Search UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
