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- Tasks: Help customers worried about fraud by taking calls and resolving their concerns with empathy.
- Company: Join a supportive team in Belfast City Centre focused on customer safety and satisfaction.
- Benefits: Enjoy a competitive salary, a £500 bonus after 6 months, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Must have 6 months of customer service experience and be a calm communicator.
- Other info: Full-time role with rotational shifts; perfect for those looking to make an impact.
The predicted salary is between 15200 - 17800 £ per year.
If you’ve got at least 6 months of customer service experience and want to step into a role where you’ll make a real difference, this is it. We’re hiring for a frontline Customer Service role where you’ll help customers who are worried about fraud on their bank accounts. You’ll be their first point of contact, helping them feel safe, heard, and supported.
What you’ll be doing:
- Taking calls from customers reporting suspicious transactions
- Listening, reassuring, and helping to resolve their concerns with empathy
- Using multiple systems to investigate and update cases accurately
- Following processes carefully to protect customers and their money
What we’re looking for:
- 6 months+ experience in any customer service role (contact centre, retail, hospitality, all welcome)
- A calm, clear communicator who’s comfortable dealing with emotional or distressed callers
- Tech-savvy with solid typing and multitasking skills
- Able to work full-time on a rotational shift pattern (days, evenings, weekends)
Customer Service Advisor – Fraud Investigations employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Fraud Investigations
✨Tip Number 1
Familiarise yourself with common fraud scenarios and the emotional impact they have on customers. This knowledge will help you demonstrate empathy during interviews, showing that you understand the concerns of those affected.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or family member. Simulating calls with distressed customers can help you become more comfortable and confident in handling sensitive situations.
✨Tip Number 3
Brush up on your multitasking abilities by using multiple applications or tools simultaneously. This will prepare you for the job's demands, where you'll need to navigate various systems while assisting customers.
✨Tip Number 4
Research StudySmarter and our approach to customer service. Understanding our values and mission will allow you to align your answers during the interview, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor – Fraud Investigations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've dealt with distressed customers. Use specific examples to demonstrate your skills in empathy and communication.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the importance of fraud investigations. Mention how your previous experiences have prepared you for this role.
Showcase Relevant Skills: Emphasise your tech-savviness and ability to multitask. Provide examples of how you've successfully used multiple systems in past roles to resolve customer issues efficiently.
Prepare for Potential Questions: Think about how you would handle calls from distressed customers. Prepare answers that showcase your calmness and problem-solving abilities, as these will likely be key points during the interview process.
How to prepare for a job interview at Red Dot Search UK Limited
✨Show Empathy
As a Customer Service Advisor in Fraud Investigations, you'll be dealing with distressed customers. Make sure to demonstrate your ability to empathise with their situation during the interview. Share examples from your past experiences where you successfully calmed a worried customer.
✨Highlight Relevant Experience
With at least 6 months of customer service experience required, be prepared to discuss specific roles you've held. Focus on how your previous positions have equipped you with the skills needed for this role, especially in handling sensitive situations.
✨Demonstrate Tech Savviness
Since the role involves using multiple systems, it's important to showcase your tech skills. Be ready to talk about any software or tools you've used in previous jobs and how quickly you can adapt to new technologies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential fraud situations and how you would handle them, ensuring you convey a calm and methodical approach to resolving issues.
