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- Tasks: Support customers of a new digital streaming platform and resolve their queries.
- Company: Exciting new streaming service launching in the UK.
- Benefits: Competitive salary, 20% uplift for unsociable hours, and full access to the streaming platform.
- Why this job: Be part of a brand new team and shape customer support from day one.
- Qualifications: No tech expertise needed, just a passion for streaming and great communication skills.
- Other info: Modern workspace with breakout areas and strong training for career growth.
The predicted salary is between 20400 - 29600 £ per year.
Location: Belfast (City Centre, on-site)
Hours: Full-time, 40 hours per week
Pay: £25,480 annually (paid fortnightly) + 20% uplift for unsociable hours
This is a brand new streaming platform role launching in the UK.
You will be part of the first wave, helping shape how customers are supported from day one. New teams. New processes. Proper opportunity to get in early.
And this isn't just supporting the product – you’ll be encouraged to use it, know it, and represent it.
To do the job properly, you’ll be given full access to the streaming platform so you can genuinely understand what customers are using. That means:
- Your own full streaming package to watch at home
- Access to content on-site
- Breakout areas where you can watch during breaks with colleagues
The idea is simple: the better you know the platform, the better the support you give. You’re not reading from a script – you’re talking from real experience.
You’ll be supporting customers of a major global streaming service, handling queries across phone and social channels.
It’s not about hard sales. It’s about:
- Helping people get the most from the platform
- Fixing issues when something isn’t working
- Explaining features clearly and confidently
- Turning frustration into that makes sense now, thanks
Typical queries include:
- Account access and logins
- Subscriptions and billing
- App and device troubleshooting
- General platform support
You don’t need to be a tech expert – but you’re probably someone who:
- Uses streaming services regularly
- Enjoys discovering new shows or features
- Is comfortable with apps, settings, and devices
- Can explain things simply without jargon
Customer service experience helps (contact centre ideal), but attitude and communication matter most.
What we’re looking for:
- Confident communicator (happy speaking to customers all day)
- Calm, patient, and naturally helpful
- Comfortable using multiple systems
- Reliable, punctual, and attendance-focused
- Flexible to work shifts between 8am and midnight
Hours & working pattern:
40 hours per week
Rotational shifts between 8am–12am
1 hour unpaid break per shift
Initial training is Monday–Friday (daytime)
Role is fully on-site, Belfast city centre
What’s in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Full access to the streaming platform
- Modern site with breakout areas and social spaces
- Strong training and clear progression as the campaign grows
Next steps:
We’ll start with a quick, informal conversation – no pressure, just a chance to talk the role through properly and see if it’s a fit.
Apply now
Customer Service employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the streaming platform inside out! Spend some time exploring its features and content. The more familiar you are, the better you'll be at helping customers when they have questions.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable explaining things simply. Remember, it’s all about turning confusion into clarity for the customers.
✨Tip Number 3
Be ready for a chat! When you apply through our website, be prepared for an informal conversation. It’s a chance for us to see if you’re the right fit and for you to ask any burning questions.
✨Tip Number 4
Show your enthusiasm! Let your passion for streaming services shine through in your conversations. We want to see that you’re excited about helping others enjoy the platform as much as you do.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the streaming platform.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any relevant customer service experience and your love for streaming services!
Keep It Clear and Concise: We appreciate clarity! Make your points straightforward and avoid jargon. Remember, we’re looking for confident communicators who can explain things simply, so show us you can do that in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know the Platform Inside Out
Before your interview, make sure you’ve spent some time using the streaming platform. Familiarise yourself with its features, content, and any common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Support Advisor, clear communication is key. Practice explaining features or troubleshooting steps to a friend or family member. Focus on being patient and avoiding jargon, as this will reflect your ability to help customers effectively.
✨Prepare for Common Queries
Think about the typical queries you might encounter, such as account access or subscription issues. Prepare concise and helpful responses for these scenarios. This will demonstrate your readiness to tackle real customer problems right from the start.
✨Show Your Enthusiasm for Customer Service
During the interview, express your passion for helping others and your understanding of the importance of customer service. Share examples from your past experiences where you turned a frustrated customer into a satisfied one. This will highlight your suitability for the role.
