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For Companies At a Glance
- Tasks: Help customers make better decisions through engaging conversations and support.
- Company: Dynamic company focused on customer experience and sales.
- Benefits: Competitive salary, uncapped commission, wellbeing support, and training.
- Why this job: Earn while you help others, with clear goals and rewards.
- Qualifications: Customer service or sales experience is a plus, but training is provided.
- Other info: Permanent role with structured support and career progression opportunities.
The predicted salary is between 30000 - 48000 £ per year.
£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site
Some people call it customer service. Others call it sales. In reality, it’s about helping customers make better decisions — and being rewarded for it.
This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.
No cold calling. No guesswork. Just conversations, outcomes, and clear targets.
The day-to-day
- Speak with customers who are already using the service
- Resolve queries, manage renewals and discuss upgrade options
- Ask the right questions to understand what the customer actually needs
- Use multiple systems accurately while keeping the conversation flowing
- Work towards sales and quality measures that are clear and achievable
You’ll fit well if you…
- Enjoy talking to people and influencing decisions
- Like working towards goals and seeing the results in your pay
- Can balance sales with good customer outcomes
- Are comfortable learning new systems and processes
- Want structure, support and progression — not chaos
Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get
- Permanent, full-time contract
- 40 hours per week, shifts between 8am–10pm, Monday to Sunday
- Rotas confirmed at least one month in advance
- Uncapped commission on top of a strong basic salary
- Benefits including wellbeing support, discounts and dental cover
- Full training and clear development pathways
This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.
If you want stability, earning potential, and a role where effort is noticed, apply now.
Customer Experience Advisor (Sales Focus) employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Sales Focus)
✨Tip Number 1
Get to know the company before your interview. Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know regarding their training, support, and progression opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience Advisor (Sales Focus)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and making sales.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've had any customer service or sales roles before, mention them! We love seeing how your background fits with what we do.
Show Your Skills: Use your application to demonstrate your communication skills. Since this role is all about talking to customers, give us examples of how you've successfully influenced decisions or resolved queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know the Product Inside Out
Before your interview, make sure you understand the products and services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in helping customers make better decisions.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding what the interviewer is really asking. Reflect back on their points and ask clarifying questions to show engagement.
✨Showcase Your Sales Skills
Be prepared to discuss any previous experience where you've influenced decisions or achieved sales targets. Use specific examples to illustrate how you balanced customer needs with sales outcomes, as this role requires a blend of both.
✨Familiarise Yourself with Systems
Since the role involves using multiple systems, it’s a good idea to brush up on your tech skills. If you have experience with CRM software or similar tools, mention it during the interview to highlight your adaptability and readiness to learn new processes.
