At a Glance
- Tasks: Handle motor claims and provide excellent customer service while managing your own caseload.
- Company: Established FCA-regulated insurance business with a supportive team culture.
- Benefits: Flexible hours, hybrid working, annual salary reviews, and up to £300 recognition bonus.
- Other info: Sociable hours and opportunities for career growth in a dynamic environment.
- Why this job: Kickstart your career in motor insurance with full training and funded qualifications.
- Qualifications: Customer service experience and a passion for motor claims; training provided.
The predicted salary is between 25000 - 30000 £ per year.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims. This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.
What you'll be doing:
- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.
- Manage a caseload of claims by phone and in writing, keeping every case moving.
- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.
- Spot and elevate any suspicious activity or potential fraud.
- Prioritise your workload to meet service standards and deadlines.
- Deliver a consistently professional, helpful experience to everyone involved.
What you'll need:
- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).
- Excellent communication and active-listening skills.
- Strong attention to detail and confidence using a range of computer systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Willing to work towards the CII Certificate, with full funding and support.
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday.
Motor Claims Handler (FNOL) in Burnley employer: Red Dot Search UK Limited
Join a well-established, FCA-regulated general insurance business in Egerton, Bolton, where you will be supported in your career growth with fully funded CII qualifications and hands-on coaching from dedicated trainers. Our inclusive work culture prioritises employee development, offering sociable hours, flexible working arrangements, and annual salary reviews, making it an excellent place for those looking to build a rewarding future in motor claims.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler (FNOL) in Burnley
✨Dive into Insurance Networking Events
Get your foot in the door by attending local insurance networking events or job fairs. These gatherings are perfect for us to meet potential employers in a casual setting, and you might just find a great connection to help land that entry-level role!
✨Join Online Insurance Communities
Hop onto platforms like LinkedIn or specialised forums centred on insurance. Engage with discussions, ask questions, and showcase your eagerness to break into the industry. This visibility can make you stand out to hiring managers scouring these spaces for fresh talent.
✨Leverage University Resources
If you're fresh out of uni, make sure to utilise your university’s career services. They can connect us with companies looking for entry-level candidates, often before jobs are even advertised. Keep an eye on internship opportunities, as they can lead to full-time positions down the line!
✨Apply Directly Through Us!
Don't forget to check our website for any entry-level openings at Red Dot Search UK Limited! Applying directly can give you a better chance to showcase your enthusiasm and passion for the insurance field, plus, it shows you’re keen to take the initiative.
We think you need these skills to ace Motor Claims Handler (FNOL) in Burnley
Some tips for your application 🫡
Show Your Customer Service Skills:In the insurance industry, customer service is key! Highlight any experience you have in dealing with clients or customers, whether it's through a part-time job or volunteer work. Remember, we love seeing your potential to communicate effectively and empathise with clients in your application!
Tailor Your CV to Insurance Basics:When crafting your CV, don't forget to include any relevant courses or certifications you've taken in insurance or finance. If you've studied topics related to risk assessment or policy management, mention those! It shows us you're serious about getting into the insurance game.
Craft a Compelling Cover Letter:For entry-level roles, your cover letter is your chance to shine! Share why you're passionate about insurance and how you’re eager to learn and grow in this field. We want to see that you're genuinely excited about building your career with Red Dot Search UK Limited!
Highlight Your Analytical Mindset:Insurance is all about assessing risks and understanding numbers. Make sure to mention any coursework or experience you have with data analysis or critical thinking. Even if it’s from school projects or personal interests, we want to see that you can think analytically!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Basics: The Insurance Fundamentals
Understand the core concepts of insurance, such as risk assessment, underwriting, and claims processes. This knowledge will help us demonstrate our familiarity with the industry and prepare us for any technical questions that might pop up during the interview.
✨Prepare for Behavioural Questions
Insurance companies love behavioural interviews! We should think about times we've shown teamwork, problem-solving, and customer service skills. Reflecting on specific experiences will help us come across as reliable candidates who can handle the challenges of the role.
✨Show Enthusiasm for Learning
As this is an entry-level position, it's crucial to express our eagerness to learn and grow within the company. Employers like Red Dot Search UK Limited want to see that we're enthusiastic about diving into the insurance world and building our knowledge base over time.
✨Research Industry Trends
Staying updated on the latest trends in the insurance sector, like digital transformation and regulatory changes, can set us apart. Mentioning these trends during the interview shows that we’re engaged and have a forward-thinking mindset, aligning well with the company’s goals.
