At a Glance
- Tasks: Manage complex motor recovery claims and support your team with expert guidance.
- Company: Established insurance business with a focus on career growth and employee achievements.
- Benefits: Flexible hours, increased holiday, cash bonuses, and support for qualifications.
- Other info: Enjoy a casual dress code and a supportive work environment.
- Why this job: Join a forward-thinking company where your expertise makes a real difference.
- Qualifications: Experience in motor recovery claims and strong communication skills required.
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent.
If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.
What you'll be doing:
- Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters
- Act as a technical referral point and support coaching of less experienced colleagues
- Deliver excellent customer service, handling queries and complaints professionally
- Assess claims accurately and escalate any suspected fraud or irregularities
- Handle all claims in line with FCA, FOS, GDPR and internal compliance standards
- Maintain accurate records and support reporting and KPI tracking
- Work collaboratively with colleagues and Team Leaders to manage workload and service levels
- Support continuous improvement and contribute to team objectives
What you'll bring:
- Substantial experience in technical motor recovery claims, including complex settlement negotiations
- Clear, confident communication, written and verbal, with a customer-focused approach
- Calm under pressure, able to prioritise and meet deadlines
- Strong knowledge of FCA, FOS and recovery claims regulations
- Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs
- CII Certificate held or in progress preferred - completion supported
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available
- Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping
- Holiday sell scheme and contributory pension
- Support with industry-relevant qualifications
- A cash bonus for going above and beyond
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme
- Discounted sports and social activities, and trained mental health and first-aid staff on-site
If this sounds like you, apply now with your CV.
Senior Recovery Claims Handler in Bolton employer: Red Dot Search UK Limited
Join a forward-thinking general insurance business in Bolton, where your expertise as a Senior Recovery Claims Handler will be valued and rewarded. With a strong focus on employee growth, we offer flexible working hours, increased holiday allowances, and support for industry qualifications, all within a collaborative and supportive work culture that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Recovery Claims Handler in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at companies like the one you're eyeing. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of motor recovery claims. Be ready to discuss complex cases you've handled and how you navigated tricky negotiations. We want to see that you can handle the pressure and deliver results!
✨Tip Number 3
Show off your customer service skills during the interview! Share examples of how you've managed queries and complaints effectively. Remember, they’re looking for someone who can maintain a calm and professional demeanour under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Recovery Claims Handler in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in motor recovery claims. Use keywords from the job description to show we’re on the same page and that you’ve got what it takes for this senior role.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your expertise in handling complex claims. We love seeing how you’ve made a difference in your previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your skills align with our values. Keep it friendly and professional, just like we are at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor recovery claims, especially complex cases. Be ready to discuss specific examples from your experience that showcase your technical skills and how you've successfully managed challenging claims.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare to demonstrate your ability to handle customer queries and complaints. Think of scenarios where you’ve effectively communicated complex information to clients or colleagues, and be ready to share those stories.
✨Familiarise Yourself with Regulations
Get comfortable with FCA, FOS, and GDPR regulations as they relate to recovery claims. You might be asked about how you ensure compliance in your work, so having a solid understanding will help you stand out.
✨Highlight Your Teamwork Experience
This role involves collaboration, so think of examples where you’ve worked well within a team. Be prepared to discuss how you’ve supported less experienced colleagues or contributed to team objectives, showing that you’re a team player.
