At a Glance
- Tasks: Manage complex motor claims and mentor junior colleagues while ensuring top-notch service.
- Company: Established FCA-regulated insurance business with a supportive culture.
- Benefits: Flexible hours, competitive salary, generous holiday, and fully funded professional development.
- Other info: Enjoy a vibrant workplace with social activities and mental health support.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: 2+ years of motor claims experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Motor Claims Handler to take ownership of more complex First Notification of Loss (FNOL) and accidental damage claims, and to help raise the bar across the team. If you have solid motor claims experience and want a new challenge with a company that rewards achievement and fully funds your professional development, this could be the role for you.
What you'll be doing:
- Manage a varied caseload of FNOL and accidental damage claims independently, from notification through to resolution.
- Handle higher-value and more complex files with confidence.
- Act as the main point of contact for policyholders and brokers, setting the standard for service.
- Support and mentor less experienced colleagues, sharing best practice.
- Identify, investigate and escalate suspicious activity or potential fraud.
- Ensure full compliance with internal policies and regulatory requirements.
What you'll need:
- A minimum of 2 years' motor claims experience (required for the upper end of the salary range).
- Proven ability to manage a caseload independently and resolve complex claims.
- Excellent communication, negotiation and relationship-building skills.
- Strong attention to detail and a confident systems user.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Holds, or is working towards, the CII Certificate (fully funded).
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.
- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer-a-friend bonus.
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.
- Active sports & social club and on-site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
To apply, send your CV and we'll be in touch to talk through the next steps.
Senior Motor Claims Handler (FNOL) in Bolton employer: Red Dot Search UK Limited
Join a well-established, FCA-regulated general insurance business in Egerton, Bolton, where your expertise as a Senior Motor Claims Handler will be valued and rewarded. With a strong focus on professional development, flexible working hours, and a supportive work culture, you'll have the opportunity to manage complex claims while mentoring others and enjoying generous benefits like fully funded qualifications, a health cash plan, and an active social club. This is not just a job; it's a chance to grow in a company that truly cares about its employees' well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Motor Claims Handler (FNOL) in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about openings for Senior Motor Claims Handlers. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your motor claims knowledge. Be ready to discuss complex cases you've handled and how you’ve set the standard for service. Show them you’re not just a claims handler, but a problem-solver!
✨Tip Number 3
Don’t forget to showcase your mentoring skills! If you’ve supported less experienced colleagues, share those stories during interviews. It shows you’re a team player and ready to raise the bar across the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Motor Claims Handler (FNOL) in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your motor claims experience and showcases your ability to handle complex FNOL cases. We want to see how your skills match up with what we're looking for, so don’t be shy about showing off your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Motor Claims Handler role. Share specific examples of how you've managed claims independently and mentored others – we love a good story!
Showcase Your Communication Skills:Since you'll be the main point of contact for policyholders and brokers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to proofread for any errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge, especially FNOL and accidental damage claims. Be ready to discuss specific cases you've handled, showcasing your ability to manage complex files independently.
✨Show Off Your Communication Skills
As the main point of contact for policyholders and brokers, your communication skills are key. Prepare examples of how you've built relationships and resolved conflicts in previous roles to demonstrate your expertise.
✨Be Ready to Mentor
Since you'll be supporting and mentoring less experienced colleagues, think about your past experiences in guiding others. Share specific instances where you’ve helped a teammate improve or overcome challenges.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you've ensured compliance with internal policies and regulatory requirements in your previous positions, and any systems you’ve used to maintain accuracy.
