At a Glance
- Tasks: Manage motor recovery claims and deliver top-notch customer service.
- Company: Established insurance business with a focus on career growth.
- Benefits: Flexible hours, increased holiday, cash bonuses, and professional development support.
- Other info: Sociable work environment with opportunities for personal development.
- Why this job: Join a forward-thinking team and make a real impact in the insurance industry.
- Qualifications: Experience in motor recovery claims and strong communication skills.
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis. If you have experience in technical motor recovery claims and want a new challenge with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.
What you'll be doing:
- Manage a caseload of motor recovery claims from first notification through to final settlement
- Deliver excellent customer service, handling queries and complaints professionally
- Assess claims accurately and escalate any suspected fraud or irregularities
- Handle all claims in line with FCA, FOS, GDPR and internal compliance standards
- Maintain accurate records and support reporting and KPI tracking
- Work collaboratively with colleagues and Team Leaders to manage workload and service levels
- Support continuous improvement and contribute to team objectives
- Participate in training and development to build your technical claims knowledge
- Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration
What you'll bring:
- Experience in technical motor recovery claims and settlement negotiations
- Clear, confident communication, written and verbal, with a customer-focused approach
- Calm under pressure, able to prioritise and meet deadlines
- Familiarity with FCA, FOS and recovery claims regulations
- Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs
- Organised, solution-driven and proactive about personal development
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available
- Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping
- Holiday sell scheme and contributory pension
- Support with industry-relevant qualifications
- A cash bonus for going above and beyond
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme
- Discounted sports and social activities, and trained mental health and first-aid staff on-site
If this sounds like you, apply now with your CV.
Recovery Claims Handler in Bolton employer: Red Dot Search UK Limited
Join a forward-thinking general insurance business in Egerton, Bolton, where your expertise as a Recovery Claims Handler will be valued and rewarded. With a strong focus on career progression, a supportive work culture, and generous benefits including increased holiday allowance and flexible working patterns, this company is dedicated to fostering employee growth and well-being. Enjoy a vibrant workplace with sociable hours, opportunities for professional development, and a range of perks that make it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Claims Handler in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about recovery claims. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of motor recovery claims. We recommend practising common interview questions and scenarios you might face, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Recovery Claims Handler position. We’re all about making the process smooth and ensuring your application gets the attention it deserves!
We think you need these skills to ace Recovery Claims Handler in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical motor recovery claims. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Recovery Claims Handler role. Be sure to mention your customer service skills and how you handle claims under pressure.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects your written communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Inside Out
Make sure you brush up on your technical motor recovery claims knowledge. Be prepared to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this role, think of examples where you've gone above and beyond for a client. Prepare to share how you handle queries and complaints, demonstrating your calmness under pressure and your customer-focused approach.
✨Familiarise Yourself with Regulations
Get comfortable with FCA, FOS, and GDPR regulations as they relate to recovery claims. Being able to discuss these confidently will show that you understand the compliance standards expected in the role and can navigate them effectively.
✨Be Ready to Discuss Team Collaboration
This position requires working closely with colleagues and Team Leaders. Think of instances where you've collaborated successfully in a team setting, highlighting your organisational skills and proactive attitude towards achieving team objectives.
