At a Glance
- Tasks: Handle motor claims and provide excellent customer service while learning the ropes.
- Company: Established insurance business with a supportive and friendly culture.
- Benefits: Flexible hours, competitive salary, 29 days holiday, and fully funded qualifications.
- Other info: Join a vibrant team with social activities and a focus on mental health.
- Why this job: Kickstart your career in motor insurance with hands-on training and growth opportunities.
- Qualifications: Customer service experience and a passion for motor claims; training provided.
The predicted salary is between 25000 - 30000 £ per year.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims. This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.
What you'll be doing:
- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.
- Manage a caseload of claims by phone and in writing, keeping every case moving.
- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.
- Spot and escalate any suspicious activity or potential fraud.
- Prioritise your workload to meet service standards and deadlines.
- Deliver a consistently professional, helpful experience to everyone involved.
What you'll need:
- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).
- Excellent communication and active-listening skills.
- Strong attention to detail and confidence using a range of computer systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Willing to work towards the CII Certificate, with full funding and support.
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.
- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer-a-friend bonus.
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.
- Active sports & social club and on-site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
To apply, send your CV and we'll be in touch to talk through the next steps.
Motor Claims Handler (FNOL) in Bolton employer: Red Dot Search UK Limited
Join a well-established, FCA-regulated general insurance business in Egerton, Bolton, where you can kickstart your career as a Motor Claims Handler. With a supportive work culture that prioritises employee growth through fully funded CII qualifications and hands-on coaching, you'll enjoy sociable hours, generous holiday allowances, and a range of health benefits, all while being part of a team that values recognition and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler (FNOL) in Bolton
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be handling claims and talking to policyholders, being clear and confident is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team in the motor claims department.
We think you need these skills to ace Motor Claims Handler (FNOL) in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Motor Claims Handler role. Highlight any customer service experience and your interest in motor claims to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since you'll be handling claims and communicating with policyholders, make sure your application showcases your excellent communication skills. Clear and concise writing will impress us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get back to you quickly. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of motor claims and FNOL processes. Understanding the terminology and common scenarios will help you speak confidently about the role and show your genuine interest in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or provided exceptional support, as this role heavily relies on effective communication and active listening.
✨Demonstrate Attention to Detail
During the interview, be ready to discuss how you ensure accuracy in your work. You might even want to mention specific tools or methods you use to keep track of details, as this is crucial for managing claims efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the training process or the team culture. This shows that you're not only interested in the position but also keen on building a long-term career with the company.
