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- Tasks: Help customers make informed decisions while managing queries and upgrades.
- Company: Dynamic company focused on customer experience and sales.
- Benefits: Competitive salary, uncapped commission, wellbeing support, and discounts.
- Why this job: Enjoy conversations, earn based on your performance, and grow your career.
- Qualifications: Customer service or sales experience is a plus, but training is provided.
- Other info: Structured environment with clear development pathways and flexible shifts.
£34,270 OTE | £25,480 basic + uncapped commission
Rotherham – S63 | On-site
Some people call it customer service. Others call it sales. In reality, it’s about helping customers make better decisions — and being rewarded for it. This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense. No cold calling. No guesswork. Just conversations, outcomes, and clear targets.
The day-to-day:
- Speak with customers who are already using the service
- Resolve queries, manage renewals and discuss upgrade options
- Ask the right questions to understand what the customer actually needs
- Use multiple systems accurately while keeping the conversation flowing
- Work towards sales and quality measures that are clear and achievable
You’ll fit well if you…
- Enjoy talking to people and influencing decisions
- Like working towards goals and seeing the results in your pay
- Can balance sales with good customer outcomes
- Are comfortable learning new systems and processes
- Want structure, support and progression — not chaos
Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get:
- Permanent, full-time contract
- 40 hours per week, shifts between 8am–10pm, Monday to Sunday
- Rotas confirmed at least one month in advance
- Uncapped commission on top of a strong basic salary
- Benefits including wellbeing support, discounts and dental cover
- Full training and clear development pathways
This is an on-site role based in the S63 area of Rotherham, working five 8-hour shifts out of seven. If you want stability, earning potential, and a role where effort is noticed, apply now.
Customer Experience Advisor (Sales Focus) in Bolton upon Dearne employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Sales Focus) in Bolton upon Dearne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or achievements to impress them.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your customer service skills and sales experience. Role-play with a friend or in front of the mirror to get comfortable talking about your strengths.
✨Tip Number 3
Be ready to ask questions during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you. Ask about team dynamics or what success looks like in this position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Experience Advisor (Sales Focus) in Bolton upon Dearne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Advisor role. Highlight any relevant experience or skills that align with helping customers and achieving sales targets. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. This will help us see your key strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Customer Experience
Familiarise yourself with the principles of customer service and sales. Understand how to balance both aspects, as this role is all about helping customers make informed decisions while achieving sales targets.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. Show that you can ask the right questions to uncover customer needs, just like you would in the role.
✨Showcase Your Communication Skills
Be prepared to discuss your previous experiences where you influenced decisions or resolved queries. Use clear examples that highlight your ability to communicate effectively and maintain a friendly conversation, which is key for this position.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for. Mention how you appreciate their focus on customer outcomes and how you see yourself fitting into their structured environment.
