At a Glance
- Tasks: Manage complex motor claims and mentor junior colleagues in a supportive environment.
- Company: Established FCA-regulated insurance business with a focus on professional development.
- Benefits: Flexible hours, generous holiday, health cash plan, and fully funded qualifications.
- Other info: Enjoy a casual dress code and an active social club.
- Why this job: Join a dynamic team and elevate your career while making a real impact.
- Qualifications: 2+ years of motor claims experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Motor Claims Handler to take ownership of more complex First Notification of Loss (FNOL) and accidental damage claims, and to help raise the bar across the team. If you have solid motor claims experience and want a new challenge with a company that rewards achievement and fully funds your professional development, this could be the role for you.
What you'll be doing:
- Manage a varied caseload of FNOL and accidental damage claims independently, from notification through to resolution.
- Handle higher-value and more complex files with confidence.
- Act as the main point of contact for policyholders and brokers, setting the standard for service.
- Support and mentor less experienced colleagues, sharing best practice.
- Identify, investigate and escalate suspicious activity or potential fraud.
- Ensure full compliance with internal policies and regulatory requirements.
What you'll need:
- A minimum of 2 years' motor claims experience (required for the upper end of the salary range).
- Proven ability to manage a caseload independently and resolve complex claims.
- Excellent communication, negotiation and relationship‑building skills.
- Strong attention to detail and a confident systems user.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Holds, or is working towards, the CII Certificate (fully funded).
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35‑hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half‑day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one‑to‑one coaching from a dedicated in‑house motor claims trainer.
- Company‑paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer‑a‑friend bonus.
- Free on‑site parking, casual dress with free branded clothing, and a cycle‑to‑work scheme.
- Active sports & social club and on‑site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
To apply, send your CV and we'll be in touch to talk through the next steps.
Senior Motor Claims Handler (FNOL). Job in Bolton Education & Training Jobs in Bolton le Sands employer: Red Dot Search UK Limited
Join a well-established, FCA-regulated general insurance business in Egerton, Bolton, where your expertise as a Senior Motor Claims Handler will be valued and rewarded. With a strong focus on employee development, you will benefit from fully funded professional qualifications, flexible working arrangements, and a supportive work culture that encourages mentorship and collaboration. Enjoy generous holiday allowances, a recognition bonus, and a range of health and wellness benefits, all while being part of a company committed to creating a positive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Motor Claims Handler (FNOL). Job in Bolton Education & Training Jobs in Bolton le Sands
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at companies like the one in Bolton. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your motor claims knowledge. Be ready to discuss specific cases you've handled and how you resolved them. This shows you're not just experienced but also confident in your abilities.
✨Tip Number 3
Don’t forget to showcase your mentoring skills! If you’ve supported less experienced colleagues before, share those stories during your interview. It highlights your leadership potential and aligns with what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Motor Claims Handler (FNOL). Job in Bolton Education & Training Jobs in Bolton le Sands
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your motor claims experience and showcases your ability to manage complex cases. We want to see how your skills align with what we're looking for, so don’t be shy about showing off your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Motor Claims Handler role. Share specific examples of how you've handled FNOL and accidental damage claims in the past.
Showcase Your Communication Skills:Since this role involves being the main point of contact for policyholders and brokers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge, especially around FNOL and accidental damage. Be ready to discuss specific cases you've handled, showcasing your ability to manage complex claims independently.
✨Show Off Your Communication Skills
Since you'll be the main point of contact for policyholders and brokers, practice articulating your thoughts clearly. Prepare examples that highlight your negotiation and relationship-building skills, as these will be crucial in the role.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is key. Bring along examples of how you've ensured compliance with internal policies and regulatory requirements in past roles. This will show that you take your responsibilities seriously.
✨Be Ready to Mentor
As a Senior Motor Claims Handler, you'll be expected to support and mentor less experienced colleagues. Think about how you've shared best practices in the past and be prepared to discuss your approach to mentoring during the interview.
