At a Glance
- Tasks: Handle motor claims and provide excellent customer service while progressing cases efficiently.
- Company: Established FCA-regulated insurance business with a supportive team culture.
- Benefits: Flexible hours, competitive salary, funded qualifications, and generous holiday allowance.
- Other info: Join a vibrant workplace with social activities and a focus on mental health.
- Why this job: Kickstart your career in motor insurance with hands-on training and real impact.
- Qualifications: Customer service experience and a passion for motor claims; training provided.
The predicted salary is between 25000 - 30000 £ per year.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims. This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.
What you'll be doing:
- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.
- Manage a caseload of claims by phone and in writing, keeping every case moving.
- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.
- Spot and elevate any suspicious activity or potential fraud.
- Prioritise your workload to meet service standards and deadlines.
- Deliver a consistently professional, helpful experience to everyone involved.
What you'll need:
- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).
- Excellent communication and active-listening skills.
- Strong attention to detail and confidence using a range of computer systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Willing to work towards the CII Certificate, with full funding and support.
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.
- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer-a-friend bonus.
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.
- Active sports & social club and on-site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
Motor Claims Handler (FNOL). Job in Bolton Education & Training Jobs in Bolton le Sands employer: Red Dot Search UK Limited
Join a well-established, FCA-regulated general insurance business in Egerton, Bolton, where you can kickstart your career as a Motor Claims Handler. With a strong focus on employee development, you'll benefit from fully funded CII qualifications and hands-on coaching, all while enjoying sociable hours, generous holiday allowances, and a supportive work culture that prioritises your well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler (FNOL). Job in Bolton Education & Training Jobs in Bolton le Sands
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since you'll be handling claims and talking to policyholders, being clear and confident is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team.
We think you need these skills to ace Motor Claims Handler (FNOL). Job in Bolton Education & Training Jobs in Bolton le Sands
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Motor Claims Handler role. Highlight any customer service experience and your interest in motor insurance. We want to see how you fit into our team!
Show Off Your Communication Skills:Since you'll be the main point of contact for policyholders and brokers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Attention to Detail is Key:We’re looking for someone with strong attention to detail. Make sure your application is free from typos and errors. This shows us that you can handle the accuracy needed for managing claims effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of motor claims and FNOL processes. Understanding the terminology and common scenarios will help you speak confidently about the role and show your genuine interest in the field.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with policyholders and brokers, be ready to share examples from your past experiences where you provided excellent customer service. Highlight your communication skills and how you handle challenging situations.
✨Demonstrate Attention to Detail
As a Motor Claims Handler, accuracy is key. Prepare to discuss how you ensure details are captured correctly and how you manage your workload effectively. You might even want to mention any tools or methods you use to stay organised.
✨Express Your Willingness to Learn
This position offers training and support for CII qualifications, so make sure to express your eagerness to learn and grow within the company. Talk about your career aspirations in motor insurance and how you see yourself developing in this role.
