Claims Handler - Insurance Bolton £24,479 - £30,000 Mon-Fri, 35 hours Full training
Good at customer service and want a career rather than another front-line job?
We're recruiting a Trainee Claims Handler for an established general insurer just outside Bolton. You'll join as a Customer Service Advisor and be trained and developed into a full Claims Handler, managing household property claims from first notification through to settlement.
No insurance experience needed. This is a genuine trainee claims handler route - structured training, funded qualifications, and a clear path into a technical insurance career. What you need is a solid customer service background and the willingness to learn the claims side properly.
What the job becomes
Once you're trained, as a Claims Handler you'll:
- Take first notification of loss calls from policyholders
- Assess policy cover and validate claims (full training provided)
- Gather the documents and details needed to progress each claim
- Liaise with contractors and suppliers
- Manage your own caseload from first notification to settlement
- Keep customers updated and resolve queries as they come up
This isn't a scripted contact centre seat. You take ownership of claims and build real technical knowledge over time.
What you'll need
- Minimum 12 months in a customer service role - any sector
- Confident, professional telephone manner
- Strong listening skills and attention to detail
- Organised, comfortable juggling several things at once
- Competent across different computer systems
- GCSE English and Maths at Grade C/4 or above
You don't need previous insurance experience. Your customer service approach and appetite to learn are what matter.
What's on offer
- £24,479, reviewed as you qualify and take on a full caseload
- 35-hour week, Monday to Friday - no evenings, no weekends
- Structured training and a clear route from advisor to claims handler
- Full support and funding towards CII qualifications
- On site in Bolton with free on-site parking
- Holiday allowance that increases with service, plus a holiday sell scheme
- Your birthday off, and a half-day for seasonal shopping
- Contributory pension, cycle to work scheme, discounted sports and social
- Cash bonus for going above and beyond
- Casual dress, free branded clothing
- Trained mental health and first-aid staff on site
The honest bit
It's on site in Bolton, five days a week, and the first few months are a genuine learning curve - you'll be studying alongside the day job. The trade is a funded professional qualification and a career that doesn't cap out at advisor level. If you want to move beyond entry-level customer service and build something, this is the seat.
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Claims Handler - Household in Bolton le Sands employer: Red Dot Search UK Limited
Red Dot Search UK Limited is an excellent employer, offering a supportive work culture that values employee development and growth. Located near Bolton, the company provides competitive benefits and fosters a collaborative environment where you can take ownership of your caseload and make impactful decisions in household claims handling.
