At a Glance
- Tasks: Help customers with queries via social media and email for a popular retail brand.
- Company: Join a dynamic team in a well-known retail company.
- Benefits: Earn £26,520 per year with hybrid working and great employee discounts.
- Other info: Enjoy 28 days holiday and flexible shifts in a supportive workplace.
- Why this job: Use your language skills daily while supporting customers in a fun environment.
- Qualifications: Fluent in Slovenian and English with customer service experience.
Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- Support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Slovenian and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Apply now
Slovenian-speaking Customer Support Advisor in Belfast employer: Red Dot Search UK Limited
Join a dynamic team as a Slovenian-speaking Customer Support Advisor in Belfast, where your language skills will shine in a supportive and engaging work environment. Enjoy the flexibility of hybrid working, generous employee benefits including discounts and assistance programmes, and opportunities for personal growth within a well-known retail brand. With a focus on collaboration and customer satisfaction, this role offers a meaningful way to make a difference while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Slovenian-speaking Customer Support Advisor in Belfast
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their social media pages and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be helping customers through email and social media, it’s crucial to convey your thoughts clearly and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you’ve successfully resolved customer issues. This will demonstrate your ability to handle the types of enquiries listed in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Slovenian-speaking Customer Support Advisor in Belfast
Some tips for your application 🫡
Show Off Your Language Skills:Make sure to highlight your fluency in both Slovenian and English. Use clear and friendly language in your application to demonstrate your written communication skills, as this role is all about helping customers through social media and email.
Tailor Your Experience:When you’re writing your application, connect your past customer service experience to the role. Mention specific examples of how you've handled customer queries or resolved issues, especially if they relate to online shopping or retail.
Be Professional Yet Friendly:Remember, we’re looking for someone who can write clear and friendly responses. Your application should reflect this tone. Keep it professional but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Red Dot Search UK Limited
✨Brush Up on Your Language Skills
Since the role requires excellent Slovenian and English skills, make sure to practice both languages before the interview. Try writing sample responses to common customer queries in both languages to showcase your fluency.
✨Know the Brand Inside Out
Research the retail brand you'll be supporting. Familiarise yourself with their products, values, and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Customer Scenarios
Think about typical customer issues like missing orders or payment queries. Prepare clear, friendly responses to these scenarios, as this will demonstrate your problem-solving skills and ability to communicate effectively.
✨Show Off Your Social Media Savvy
Since you'll be helping customers through social media, be ready to discuss your experience with various platforms. Share examples of how you've used social media in a customer service context, highlighting your ability to engage with customers online.
