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- Tasks: Support users in the VR community and enhance their experience across digital platforms.
- Company: Join a leading virtual reality company in a vibrant Belfast hub.
- Benefits: Competitive salary, perks, full training, and career development opportunities.
- Why this job: Be at the forefront of VR tech and make a real difference for users.
- Qualifications: Fluent in German and English, with customer support experience preferred.
- Other info: Dynamic team environment with a focus on skill-building and innovation.
Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.
The basics
- Location: On-site, Belfast VR Hub (BT1)
- Hours: 40 hours per week, scheduled between 6am-7pm, Monday-Sunday
- Salary: £28,017.60 per year + additional perks and benefits
- Languages: C1 German + B2 English
What you'll be doing:
As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms. Your responsibilities will include:
- Helping users with general and individual support queries
- Spotting opportunities to reduce customer effort and improve their experience
- Monitoring social media, forums, and product review platforms
- Creating engaging, on-brand responses that encourage interaction
- Supporting engagement and community activity across digital channels
- Developing user-generated content and encouraging community involvement
- Identifying ways to reuse and enhance self-service content across platforms
What you'll need:
This role is a strong fit if you:
- Have experience in customer support or social media/community support
- Are fluent in German (C1) and English (B2)
- Can work five days per week between 6am-7pm
- Type at 55+ WPM with 95% accuracy
- Have an interest in or experience with VR or gaming (desirable)
What you'll get:
You'll join a friendly, fast-moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.
Ready to be part of the next generation of customer experience? Apply now.
German Customer Support Specialist in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Support Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for the VR world.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with users across various platforms, make sure you're comfortable chatting in both German and English. Role-play with a friend or use online tools to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. This can give you insider tips and maybe even a referral, which can really boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at the Belfast VR Hub.
We think you need these skills to ace German Customer Support Specialist in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German Customer Support Specialist, make sure to highlight your fluency in German and English. Use examples from your past experiences to demonstrate how you've effectively communicated in both languages.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Engage with Our Community: If you have experience in social media or community support, share that in your application. Mention any relevant platforms you've worked on and how you’ve engaged users. This shows us you're ready to jump into the VR community!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your VR Stuff
Before the interview, brush up on your knowledge of virtual reality and gaming. Familiarise yourself with popular VR platforms and games, as well as common user issues. This will help you engage confidently with the interviewers and show your genuine interest in the field.
✨Show Off Your Language Skills
Since fluency in German and English is key for this role, be prepared to demonstrate your language skills during the interview. Practice answering common customer support scenarios in both languages to showcase your proficiency and ability to switch between them seamlessly.
✨Engage with the Community
Highlight any experience you have in community support or social media engagement. Share examples of how you've interacted with users online, resolved issues, or created engaging content. This will show that you understand the importance of community involvement in customer support.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you successfully handled customer queries or improved user experience. This will help you stand out as a proactive candidate.
