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- Tasks: Provide top-notch customer support for innovative VR products in German and English.
- Company: Join a leading VR technology team in Belfast with a collaborative culture.
- Benefits: Enjoy a competitive salary, perks, and career development opportunities.
- Why this job: Dive into the exciting world of VR and gaming while helping customers globally.
- Qualifications: Fluent in German and English with customer service experience.
- Other info: Work in a supportive environment with rotating shifts and advance scheduling.
The predicted salary is between 24000 - 32000 £ per year.
Are you a fluent German and English speaker passionate about technology and customer experience? We are hiring Bilingual Customer Support Specialists to join an innovative VR technology team in Belfast, supporting users worldwide across multiple channels.
ABOUT THE ROLE:
You will provide first-class customer support for cutting-edge VR (Virtual Reality) products and technologies, helping users in both German and English through social media, live chat, email, and phone. This is a fantastic opportunity to work in the exciting VR and gaming industry while developing your customer support career. You will be part of a collaborative team supporting customers globally, resolving technical and non-technical queries, building online communities, and ensuring every interaction reflects the brand's commitment to innovation and excellence.
WHAT YOU'LL BE DOING:
- Deliver exceptional white-glove customer support across multiple channels (social media, live chat, email, phone)
- Engage with customers in both German and English, resolving technical issues, product queries, and account concerns
- Monitor social media platforms and online forums, responding professionally and maintaining brand tone
- Troubleshoot VR hardware and software issues, providing clear step-by-step guidance
- Spot trends in customer feedback and escalate issues to improve user experience
- Build positive online communities by encouraging user participation and engagement
- Document customer interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues and improve support processes
WHAT WE'RE LOOKING FOR:
Essential:
- Fluency in German and English (minimum B2 CEFR level in both languages)
- Experience in customer service, technical support, or social media support roles
- Strong written communication skills with attention to detail
- Typing speed of 55 WPM with 95% accuracy
- Confidence dealing with technical queries and troubleshooting customer concerns
- Ability to work rotating shifts (6am - 7pm, Monday to Sunday rota)
- Professional, patient, and customer-focused approach
Desirable:
- Interest or experience in VR, gaming, or technology products
- Knowledge of social media management and community engagement
- Multilingual skills (additional languages beyond German and English)
- Experience with CRM systems and helpdesk software
WHAT YOU'LL GET:
- Competitive salary: £28,017.60 per year
- Perks and benefits package
- Full-time, permanent contract (40 hours per week)
- Rotating shifts between 6am - 7pm, Monday to Sunday (advance scheduling provided)
- Work with innovative VR technology and cutting-edge products
- Career development opportunities in a growing industry
- Supportive, team-focused environment
- Exposure to the exciting world of VR and gaming technology
LOCATION: Belfast VR Hub - On-site role (Northern Ireland)
READY TO APPLY?
If you are a fluent German and English speaker looking for an exciting customer support role in the VR technology industry, apply now to start the process. Submit your CV now or contact Red Dot Search to discuss this bilingual customer support opportunity.
German Customer Service in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service in Belfast
✨Tip Number 1
Get your networking game on! Connect with people in the VR and gaming industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on showcasing your bilingual skills and your passion for technology during these practice sessions.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience in customer service and any tech knowledge you have. Show how you can bring value to the team right from the get-go.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace German Customer Service in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both German and English. We want to see how you can communicate effectively in both languages, so don’t hold back on showcasing your skills!
Tailor Your CV: Customise your CV to reflect the job description. Mention any relevant experience in customer service or tech support, especially if it relates to VR or gaming. We love seeing how your background fits with what we do!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your writing is polished and free of errors. This is your chance to impress us with your communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the VR tech world.
How to prepare for a job interview at Red Dot Search UK Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in customer service or technical support.
✨Know Your VR Tech
Familiarise yourself with the latest trends and technologies in the VR industry. Being able to discuss specific VR products or recent developments will show your passion for the field and help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this position. Be ready to explain how you would handle technical issues or customer complaints, showcasing your problem-solving skills and ability to provide exceptional support.
✨Showcase Your Communication Skills
As you'll be engaging with customers through various channels, it's crucial to demonstrate strong written and verbal communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you maintain professionalism in challenging situations.
