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For Companies At a Glance
- Tasks: Help customers navigate a major streaming platform and troubleshoot issues.
- Company: Join a leading global digital and streaming service in Belfast.
- Benefits: Competitive salary, 20% uplift for unsociable hours, and great perks.
- Why this job: Combine your love for tech with helping others in a dynamic role.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Enjoy a modern work environment with excellent support and development opportunities.
The predicted salary is between 25480 - 30576 £ per year.
If you’re the person friends come to when their app isn’t working, their account won’t load, or their subscriptions are acting up — this role will feel familiar.
We’re recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day. This is a customer service role with a digital edge — perfect for someone who’s comfortable with apps, platforms, and problem-solving.
What you’ll be doing:
- Supporting customers via phone and social channels
- Helping users navigate apps, accounts, and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly, without jargon
- Turning 'it’s not working' into 'sorted' — thanks
Who this suits:
- You don’t need to be a developer — but you probably:
- Use streaming services daily
- Pick things up quickly when apps or systems change
- Enjoy figuring out why something isn’t working
- Can explain tech simply to non-technical people
Customer service experience helps, but it’s your mindset and communication that matter most.
What we’re looking for:
- Confident communicator (comfortable speaking all day)
- Calm, patient, and naturally helpful
- Tech-comfortable — apps, logins, settings, devices
- Reliable, punctual, and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern:
- 40 hours per week
- Rotational shifts between 8am–12am
- Initial training Monday–Friday (daytime)
- Fully on-site, Belfast city centre
What’s in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Discounts, wellbeing support, and development pathways
- Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this one’s worth a look. Apply now.
Customer Support Advisor - Digital & Streaming Platform in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Digital & Streaming Platform in Belfast
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the streaming platform, its features, and common issues users face. This way, when you get that interview, you can show off your knowledge and passion for helping customers.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. Explain tech concepts in simple terms and troubleshoot mock issues to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills during interviews. Think of examples from your past experiences where you’ve helped someone resolve an issue, especially if it involved tech. We love hearing about how you turned a frustrating situation into a positive outcome!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who are eager to help others navigate the digital world.
We think you need these skills to ace Customer Support Advisor - Digital & Streaming Platform in Belfast
Some tips for your application 🫡
Show Your Passion for Tech: Let us know how much you love using streaming services and tech in general. Share your experiences with apps and platforms, and how you've helped friends or family troubleshoot their issues. This will show us you're the right fit for our digital edge!
Keep It Simple and Clear: When writing your application, avoid jargon and complicated language. We want to see how well you can explain things simply, just like you'd do with a customer. Think about how you’d help someone who’s not tech-savvy understand a problem.
Highlight Your Communication Skills: Since this role involves a lot of talking, make sure to showcase your communication skills. Whether it’s through previous jobs or personal experiences, tell us how you’ve effectively communicated with others, especially in tricky situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Tech
Familiarise yourself with the streaming platform and its features. Understand common issues users face and how to troubleshoot them. This will help you speak confidently about the tech during the interview.
✨Practice Clear Communication
Since you'll be explaining tech to non-technical people, practice breaking down complex concepts into simple terms. Role-play with a friend or family member to refine your communication skills.
✨Showcase Your Problem-Solving Skills
Prepare examples of times you've successfully resolved issues for others. Highlight your calmness and patience in these situations, as these traits are crucial for a Customer Support Advisor.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer scenarios. Think about how you'd handle different situations, focusing on empathy and effective solutions. This will demonstrate your mindset and approach to customer service.
