At a Glance
- Tasks: Support customers with a major streaming platform via phone and social channels.
- Company: Join a leading global streaming service in Belfast's vibrant city centre.
- Benefits: Competitive salary, 20% uplift for unsociable hours, and great perks.
- Other info: Enjoy a modern work environment with excellent career development opportunities.
- Why this job: Combine your love for tech with helping others solve their problems.
- Qualifications: Strong communication skills and a knack for troubleshooting tech issues.
The predicted salary is between 25480 - 25480 £ per year.
Customer Support Advisor – Digital & Streaming Platform
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you’re the person friends come to when their app isn’t working, their account won’t load, or their subscriptions are acting up — this role will feel familiar. We’re recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day. This is a customer service role with a digital edge — perfect for someone who’s comfortable with apps, platforms, and problem-solving.
What you’ll be doing:
- Supporting customers via phone and social channels
- Helping users navigate apps, accounts, and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly, without jargon
- Turning 'it’s not working' into 'sorted' — thanks!
Who this suits:
- You don’t need to be a developer — but you probably:
- Use streaming services daily
- Pick things up quickly when apps or systems change
- Enjoy figuring out why something isn’t working
- Can explain tech simply to non-technical people
Customer service experience helps, but it’s your mindset and communication that matter most.
What we’re looking for:
- Confident communicator (comfortable speaking all day)
- Calm, patient, and naturally helpful
- Tech-comfortable — apps, logins, settings, devices
- Reliable, punctual, and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern:
- 40 hours per week
- Rotational shifts between 8am–12am
- Initial training Monday–Friday (daytime)
- Fully on-site, Belfast city centre
What’s in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Discounts, wellbeing support, and development pathways
- Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this one’s worth a look. Apply now.
Customer Support Advisor – Digital in Belfast employer: Red Dot Search UK Limited
As a Customer Support Advisor for a leading global streaming platform based in the vibrant city centre of Belfast, you'll be part of a dynamic team that values innovation and customer satisfaction. With competitive pay, flexible working hours, and a strong focus on employee wellbeing and development, this role offers a unique opportunity to grow your skills in a supportive environment while helping users navigate their digital experiences. Join us to make a meaningful impact in the tech world while enjoying a modern workplace culture that prioritises collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor – Digital in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Dot Search UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Dot Search UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor – Digital in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Dot Search UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Red Dot Search UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Dot Search UK Limited!
How to prepare for a job interview at Red Dot Search UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
