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- Tasks: Support customers via social media and email, resolving queries and enhancing their shopping experience.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Earn £26,520 annually, enjoy hybrid working, and access great employee discounts.
- Other info: Dynamic role with 28 days paid holiday and excellent career growth opportunities.
- Why this job: Use your language skills daily while helping customers and enjoying a flexible work-life balance.
- Qualifications: Fluent in Slovenian and English, with customer service experience and social media knowledge.
The predicted salary is between 26520 - 26520 £ per year.
Slovenian-speaking Customer Support Advisor – Social Media & Email
Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.
This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- Support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Slovenian and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Apply now
Customer Service - Slovenian in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Slovenian in Belfast
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via social media and email, make sure you can express yourself clearly and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service - Slovenian in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Slovenian and English. We want to see how you can use these skills in your written communication, so don’t hold back on showcasing your language prowess!
Tailor Your Application: Take a moment to customise your application for this role. Mention your customer service experience and how it relates to helping customers with their queries. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Friendly: Since you'll be communicating through social media and email, it's crucial to write clear and friendly responses. Show us your personality while keeping it professional – we want to see how you can engage with customers positively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Red Dot Search UK Limited
✨Brush Up on Your Language Skills
Since this role requires excellent Slovenian and English skills, make sure to practice both languages before the interview. Try writing sample responses to common customer queries in both languages to showcase your fluency.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might encounter, like handling missing orders or payment queries. Prepare clear, friendly responses that demonstrate your problem-solving skills and patience.
✨Show Off Your Social Media Savvy
Since you'll be communicating via social media, be ready to discuss your experience with different platforms. Share examples of how you've used social media in a professional context, especially if you've done content moderation or customer support before.