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- Tasks: Support customers via social media and email, resolving queries and enhancing their shopping experience.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Earn £26,520 annually, enjoy hybrid working, and access great employee discounts.
- Other info: Dynamic role with 28 days paid holiday and excellent career growth opportunities.
- Why this job: Use your language skills daily while helping customers and enjoying a flexible work-life balance.
- Qualifications: Fluent in Czech and English, with customer service experience and social media savvy.
The predicted salary is between 26520 - 26520 £ per year.
Czech-speaking Customer Support Advisor – Social Media & Email
Are you fluent in Czech and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Czech-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- Support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Czech and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Apply now
Customer Service - Czech in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Czech in Belfast
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their social media pages and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through social media and email, make sure you can write clear and friendly messages. Try role-playing with a friend or using online resources to sharpen your skills.
✨Tip Number 3
Be ready to share examples from your past customer service experience. Think about times when you resolved issues or helped customers feel valued. This will demonstrate your ability to handle enquiries effectively and show that you’re a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service - Czech in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Czech and English, make sure to highlight your language skills right at the top of your application. Use clear and friendly language to reflect how you'd communicate with our customers!
Tailor Your Experience: When you’re listing your experience, focus on customer service roles where you've used social media or email to help customers. We want to see how your past experiences relate to what you'll be doing with us!
Be Personable: Remember, we’re all about helping people! Use a warm and approachable tone in your written application. This will show us that you can connect with customers just as well as you can write.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Search UK Limited
✨Brush Up on Your Language Skills
Since this role requires excellent Czech and English skills, make sure to practice your written communication in both languages. Prepare some common customer service phrases and responses that you might use during the interview.
✨Know the Brand Inside Out
Research the retail brand you'll be supporting. Familiarise yourself with their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Common Customer Queries
Think about the types of enquiries you might handle, like missing orders or payment queries. Prepare clear and friendly responses to these scenarios, as they may come up during the interview.
✨Showcase Your Social Media Savvy
Since the role involves social media, be ready to discuss your experience with it. Share examples of how you've used social media in a customer service context, and highlight any content moderation experience if you have it.