Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers of a new streaming platform and resolve their queries.
- Company: Exciting digital streaming service launching in the UK.
- Benefits: £25,480 salary, 20% uplift for unsociable hours, and 28 days holiday.
- Why this job: Be part of a brand new team and shape customer support from day one.
- Qualifications: No tech expertise needed, just a passion for streaming and great communication skills.
- Other info: Enjoy full access to the streaming platform and modern breakout areas.
Location: Belfast (City Centre, on-site)
Hours: Full-time, 40 hours per week
Pay: £25,480 annually (paid fortnightly) + 20% uplift for unsociable hours
Why this role is different:
This is a brand new streaming platform role launching in the UK. You will be part of the first wave, helping shape how customers are supported from day one. New teams. New processes. Proper opportunity to get in early.
And this isn’t just supporting the product — you’ll be encouraged to use it, know it, and represent it.
Brand ambassador element:
To do the job properly, you’ll be given full access to the streaming platform so you can genuinely understand what customers are using. That means:
- Your own full streaming package to watch at home
- Access to content on-site
- Breakout areas where you can watch during breaks with colleagues
The idea is simple: the better you know the platform, the better the support you give. You’re not reading from a script — you’re talking from real experience.
The role:
You’ll be supporting customers of a major global streaming service, handling queries across phone and social channels. It’s not about hard sales. It’s about:
- Helping people get the most from the platform
- Fixing issues when something isn’t working
- Explaining features clearly and confidently
- Turning frustration into that makes sense now, thanks
Typical queries include:
- Account access and logins
- Subscriptions and billing
- App and device troubleshooting
- General platform support
Who this suits:
You don’t need to be a tech expert — but you’re probably someone who:
- Uses streaming services regularly
- Enjoys discovering new shows or features
- Is comfortable with apps, settings, and devices
- Can explain things simply without jargon
Customer service experience helps (contact centre ideal), but attitude and communication matter most.
What we’re looking for:
- Confident communicator (happy speaking to customers all day)
- Calm, patient, and naturally helpful
- Comfortable using multiple systems
- Reliable, punctual, and attendance-focused
- Flexible to work shifts between 8am and midnight
Hours & working pattern:
40 hours per week
Rotational shifts between 8am–12am
1 hour unpaid break per shift
Initial training is Monday–Friday (daytime)
Role is fully on-site, Belfast city centre
What’s in it for you:
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Full access to the streaming platform
- Modern site with breakout areas and social spaces
- Strong training and clear progression as the campaign grows
Next steps:
We’ll start with a quick, informal conversation — no pressure, just a chance to talk the role through properly and see if it’s a fit. Apply now.
Customer Service in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Belfast
✨Tip Number 1
Get to know the streaming platform inside out! Spend some time exploring its features and content. The more familiar you are, the better you'll be at helping customers and showing off your brand ambassador skills.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable explaining features and troubleshooting issues. Remember, it's all about turning confusion into clarity for the customers.
✨Tip Number 3
Be ready for a chat! When you apply through our website, think of it as a casual conversation. Show your personality and let your passion for customer service shine through. We want to see the real you!
✨Tip Number 4
Stay flexible and open-minded! The role is all about adapting to new processes and challenges. Embrace the change and show us how you can contribute to shaping the customer experience from day one.
We think you need these skills to ace Customer Service in Belfast
Some tips for your application 🫡
Show Your Passion for Streaming: When you're writing your application, let us know how much you love streaming services! Share your favourite shows or features and how they’ve enhanced your viewing experience. This will show us that you’re genuinely interested in the role and the platform.
Keep It Clear and Simple: We want to see your communication skills shine through in your application. Avoid jargon and keep your language straightforward. Remember, if you can explain things simply, it shows you’ll be great at helping our customers!
Highlight Relevant Experience: If you've got any customer service experience, especially in a contact centre, make sure to mention it! Even if you haven’t worked in a similar role, think about times when you’ve helped someone solve a problem or explained something clearly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know the Platform Inside Out
Before your interview, make sure you’ve spent some time using the streaming platform. Familiarise yourself with its features, content, and any common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires you to communicate clearly and effectively, practice explaining features or troubleshooting steps to a friend or family member. Focus on being patient and avoiding jargon, as you’ll need to do the same with customers who may not be tech-savvy.
✨Prepare for Common Customer Queries
Think about the typical queries you might encounter, such as account access, subscriptions, or app troubleshooting. Prepare some responses that demonstrate your problem-solving skills and your ability to turn frustration into satisfaction for the customer.
✨Show Your Enthusiasm for Streaming
During the interview, let your passion for streaming services shine through. Share your favourite shows or features and how they enhance your viewing experience. This will help you connect with the interviewers and show that you’re the right fit for a brand ambassador role.
