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- Tasks: Help customers make better decisions through engaging conversations and support.
- Company: Dynamic company focused on customer experience and sales.
- Benefits: Competitive salary, uncapped commission, wellbeing support, and clear career progression.
- Why this job: Enjoy a rewarding role with no cold calling and real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Full training provided, with structured support and flexible shifts.
The predicted salary is between 30000 - 40000 £ per year.
£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site
Some people call it customer service. Others call it sales. In reality, it’s about helping customers make better decisions — and being rewarded for it. This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense. No cold calling. No guesswork. Just conversations, outcomes, and clear targets.
The day-to-day:
- Speak with customers who are already using the service
- Resolve queries, manage renewals and discuss upgrade options
- Ask the right questions to understand what the customer actually needs
- Use multiple systems accurately while keeping the conversation flowing
- Work towards sales and quality measures that are clear and achievable
You’ll fit well if you…
- Enjoy talking to people and influencing decisions
- Like working towards goals and seeing the results in your pay
- Can balance sales with good customer outcomes
- Are comfortable learning new systems and processes
- Want structure, support and progression — not chaos
Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get:
- Permanent, full-time contract
- 40 hours per week, shifts between 8am–10pm, Monday to Sunday
- Rotas confirmed at least one month in advance
- Uncapped commission on top of a strong basic salary
- Benefits including wellbeing support, discounts and dental cover
- Full training and clear development pathways
This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven. If you want stability, earning potential, and a role where effort is noticed, apply now.
Customer Experience Advisor (Sales Focus) in Belfast employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Sales Focus) in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with friends or family. Focus on asking the right questions and guiding the conversation towards solutions — it’ll make you feel more confident when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can really boost your chances of landing that Customer Experience Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us — it shows you’re serious about joining the team!
We think you need these skills to ace Customer Experience Advisor (Sales Focus) in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the Customer Experience Advisor role.
Tailor Your Application: Make sure to tailor your application to highlight your customer service and sales skills. Mention any relevant experience or situations where you've helped customers make better decisions. This will show us that you understand the essence of the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Search UK Limited
✨Know Your Customer Experience
Before the interview, brush up on what makes great customer experience. Understand how to balance sales with genuine customer needs. Be ready to share examples of how you've helped customers in the past.
✨Practice Active Listening
During the interview, show that you can listen and respond effectively. Practice asking clarifying questions and summarising what the interviewer says. This will demonstrate your ability to engage with customers and understand their needs.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and think about how your skills align with the responsibilities. Be prepared to discuss how you would handle specific scenarios, like managing renewals or spotting upgrade opportunities.
✨Show Enthusiasm for Sales
Let your passion for sales shine through! Talk about your motivation to meet targets and how you enjoy influencing decisions. Share any relevant experiences where you successfully achieved sales goals or improved customer satisfaction.
