Trainee Claims Handler – Motor Insurance | Bolton | £24,479 – £26,500 | Full Training + Funded Qualifications
No insurance experience needed. 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends. Free parking. Fully funded CII.
We are recruiting a Trainee Claims Handler in Bolton for an established, FCA-regulated insurance business. You do not need to have worked in insurance. You need to be good with people on the phone, organised enough to run your own workload, and interested in learning a proper trade.
This is the route into insurance that people struggle to find. Most claims jobs want two years' experience. This one trains you, pays for your CII qualifications, and gives you a dedicated in-house trainer who coaches you one to one.
Who this is for
If you are in a contact centre, in complaints, in customer service for a utility, a housing association, a lettings agent or a bank — you are closer to being a Trainee Claims Handler than you think. You already run a caseload. You already work to a deadline and to rules someone audits. You already ring people who are having a bad day and sort it out.
That is most of the job. The insurance part is what they teach you.
Also worth a look if you are in retail or hospitality management and want out of evenings and weekends for good.
What you will be doing
Once you are trained, a Trainee Claims Handler here will:
- Take motor claims when they first come in — get the details right, and tell the customer honestly what happens next
- Work your own caseload of claims by phone and in writing, and keep every one moving
- Be the point of contact for policyholders and brokers
- Learn how liability works — who was at fault and why
- Flag anything that does not look right
What you will need
- Customer service experience in some form — contact centre, complaints, retail, hospitality, admin
- Genuinely good on the phone, and able to stay calm when someone is not
- Organised, accurate, and comfortable picking up new computer systems
- GCSEs (or equivalent) at grade C/4 or above in English and Maths
- Willing to work towards the CII Certificate — fully funded, in work time
What you get
- £24,479 – £26,500, with annual salary reviews
- 35 hours, Monday to Friday, 9am–5pm. No evenings. No weekends. No rota. Flexible start and finish, hybrid after probation
- Fully funded CII qualifications — a recognised professional qualification, paid for
- One-to-one coaching from a dedicated in-house claims trainer
- 29 days' holiday including bank holidays, rising to 36 with length of service, plus your birthday off and a half-day for seasonal shopping
- Holiday buy and sell, early finish on Christmas Eve and New Year's Eve
- Company-paid health cash plan — dental, optical, therapies, 24/7 GP access, counselling
- Contributory pension, £1,000 refer-a-friend bonus, recognition bonus of up to £300
- Free on-site parking, casual dress with free branded clothing, cycle to work scheme
- Sports and social club, on-site mental health first aiders
- A Living Wage and Living Hours employer, Disability Confident Committed
Being straight with you
The learning curve is real. Insurance has its own language and it takes a few months before claims feel routine — the first ones are hard work. It is also five days a week on site to begin with, and you will need to drive, because the site is on the edge of Egerton and the bus will not get you there for nine.
What you get for that is a qualification somebody else pays for, and a career with somewhere to go. Several of the senior people on this team started exactly where you would.
How to apply
Send your CV — whatever it looks like. We will ring you for a proper chat about whether it is a fit, and we will be honest with you either way.
Trainee Claims Handler in Bolton employer: Red Dot Search UK Limited Careers
Join a dynamic and supportive team as a Third Party Claims Handler in Bolton, where your expertise in complex motor claims will be valued and challenged. With a strong focus on employee growth, the company offers full support for CII qualifications, flexible working patterns, and a range of benefits including increased holiday allowance with service length and a casual dress code. This is an excellent opportunity to thrive in a collaborative environment that prioritises both professional development and employee well-being.
Contact Details:
Red Dot Search UK Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Claims Handler in Bolton
✨Get Clued Up on Insurance Events
Join local insurance events or workshops to network and soak in knowledge about the industry. It's a great way to meet potential employers, like Red Dot Search UK Limited Careers, and show off your enthusiasm for the field. Plus, you’ll gain insights that'll make you stand out during your interviews!
✨Tap into Your University’s Resources
Many universities offer career services specifically tailored for students looking for trainee roles in insurance. Make sure to utilise these—they can connect you with alumni in the industry or help you snag those hidden opportunities that aren't advertised widely!
✨Showcase Your Knowledge
Start a blog or social media account where you can share insights about current trends in insurance. This demonstrates your passion and keeps you in the minds of recruiters at places like Red Dot Search UK Limited Careers. A personal touch always helps in making a memorable impression!
✨Apply Through Our Website & Make It Personal
Don’t just hit 'apply' on the Red Dot Search UK Limited Careers website. Tailor your application to highlight your interest in the insurance sector and showcase any relevant projects or experiences. A few personal touches can go a long way in landing that trainee spot!
Some tips for your application 🫡
Highlight Your Analytical Skills:In the insurance industry, analytical skills are a must. Make sure to showcase any relevant coursework or projects where you've solved complex problems or worked with data. This can really set you apart, especially in your CV or cover letter!
Show Your Interest in the Sector:For a trainee role, it’s super important to demonstrate your genuine interest in insurance. Talk about any internships, part-time jobs, or relevant studies that have sparked your passion for this field. We want to see that you're eager to learn and grow with us at Red Dot Search UK Limited Careers!
Tailor Your Cover Letter to the Role:Your cover letter should reflect your enthusiasm for the trainee position at Red Dot Search UK Limited Careers. Use it to explain why you're excited about a career in insurance and what you hope to learn during your time with us. Make it personal and engaging—it’ll catch our eye for sure!
Include Relevant Certifications or Courses:Even as a trainee, any extra certifications or courses related to insurance can really boost your application. Whether it's online courses or workshops, throw them in your CV to show us that you’re proactive about your professional development. It’ll demonstrate your commitment to stepping into this industry with enthusiasm!
How to prepare for a job interview at Red Dot Search UK Limited Careers
✨Understand the Basics of Insurance
Since you're interviewing for a trainee role in insurance, it’s vital to brush up on the key concepts in the industry. Familiarise yourself with terms like underwriting, risk assessment, and claims processing. It shows your genuine interest and helps you answer those technical questions more confidently.
✨Prepare for Scenario-based Questions
Expect scenario-based questions during your interview! They might dive into how you would handle specific insurance situations or customer complaints. Think about examples from your studies or past experiences where you demonstrated problem-solving and customer service skills. They're looking for how you approach issues in a practical setting.
✨Focus on Your Learning Potential
As a trainee, your eagerness to learn is key. Be ready to discuss what excites you about the insurance field and how you plan to grow within the role at Red Dot Search UK Limited Careers. Highlighting your adaptability and willingness to learn will make a great impression.
✨Show Your People Skills
Insurance is all about building relationships, whether it's with clients or colleagues. Prepare to share experiences where you’ve effectively communicated or worked as part of a team. Remember, your soft skills are just as important as your technical knowledge in this industry!
