At a Glance
- Tasks: Handle motor claims, ensuring smooth communication and efficient case management.
- Company: Established FCA-regulated insurance business with a supportive culture.
- Benefits: Competitive salary, flexible hours, fully funded training, and generous holiday allowance.
- Other info: Great career progression and a fun, casual work environment.
- Why this job: Enjoy a work-life balance with no late shifts or weekend work.
- Qualifications: Experience in motor claims and strong communication skills required.
The predicted salary is between 26500 - 30000 £ per year.
We are recruiting an experienced Motor Claims Handler in Bolton to take ownership of FNOL and accidental damage claims for an established, FCA-regulated general insurance business.
Location: On site at BL7 — an easy drive from Bolton, Bury, Horwich, Westhoughton, Radcliffe, Chorley, Blackburn and Darwen.
Working Hours: 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends, no rota. Free parking.
Why people move for this one:
- No late shifts, no Saturday rota, no on-call.
- Fully funded CII, and a dedicated in-house motor claims trainer who coaches one to one.
What you will be doing:
- Taking FNOL motor claims, capturing the detail properly first time and setting the customer's expectations honestly.
- Handling accidental damage claims through to settlement — engineers, repairers, salvage, courtesy cars, third parties.
- Investigating liability and validating cover, and making the settlement decision.
- Running your own caseload by phone and in writing, keeping every file moving.
- Being the person the policyholder and the broker actually want to speak to.
- Identifying fraud indicators and escalating them.
What you will need:
- Solid motor claims experience — FNOL, accidental damage, or both.
- Confident managing a caseload independently and making a liability decision you can justify.
- Strong communication and negotiation skills, and the patience for people having a bad day.
- Comfortable across multiple claims systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- CII Certificate held or in progress — fully funded if not.
- Two years' motor claims experience is the marker for the top of this range. If you are at eighteen months and strong on liability, still send it — we will have the conversation with the employer rather than screening you out on a number.
What you get:
- £26,500 – £30,000 depending on experience.
- 35 hours, Monday to Friday, 9am–5pm, flexible start and finish, hybrid after probation.
- Fully funded CII and one-to-one coaching from a dedicated motor claims trainer.
- Annual salary reviews and a recognition bonus of up to £300.
- 29 days' holiday including bank holidays, rising to 36 with length of service, plus your birthday off and a half-day for seasonal shopping.
- Holiday buy and sell, early finish on Christmas Eve and New Year's Eve.
- Company-paid health cash plan — dental, optical, therapies, 24/7 GP access, counselling.
- Contributory pension, £1,000 refer-a-friend bonus, free on-site parking, casual dress with free branded clothing, cycle to work scheme.
- Sports and social club, on-site mental health first aiders.
- A Living Wage and Living Hours employer, Disability Confident Committed.
Being straight with you:
- Five days a week on site until you have passed probation — hybrid is not there from day one.
- You need to drive; the site sits on the edge of Egerton and public transport is not realistic.
- And the top of the range genuinely is for two years' motor claims — we would rather say that now than at offer stage.
How to apply:
Send your CV. We will ring you and talk it through properly — the team, the caseload, the progression — before anything goes anywhere.
Motor Claims Handler in Bolton employer: Red Dot Search UK Limited Careers
Join a dynamic and supportive team as a Third Party Claims Handler in Bolton, where your expertise in complex motor claims will be valued and challenged. With a strong focus on employee growth, the company offers full support for CII qualifications, flexible working patterns, and a range of benefits including increased holiday allowance with service length and a casual dress code. This is an excellent opportunity to thrive in a collaborative environment that prioritises both professional development and employee well-being.
Contact Details:
Red Dot Search UK Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Bolton
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We think you need these skills to ace Motor Claims Handler in Bolton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Red Dot Search UK Limited Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Red Dot Search UK Limited Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Red Dot Search UK Limited Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Red Dot Search UK Limited Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Red Dot Search UK Limited Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Red Dot Search UK Limited Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
