At a Glance
- Tasks: Manage domestic property claims from start to finish, ensuring smooth communication and settlement.
- Company: Join a supportive team in Bolton with a focus on customer service and growth.
- Benefits: Enjoy a competitive salary, flexible hours, and perks like a birthday day off!
- Other info: Great career development opportunities with support for industry qualifications.
- Why this job: Make a real difference by helping customers navigate their claims with care and expertise.
- Qualifications: Experience in claims or strong customer service skills; GCSEs in English and Maths required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Bolton, BL7 (on site)
Type: Full-time, permanent
Hours: 35 hours per week — Monday to Friday, 9am–5pm
Salary: £24,479 – £28,000 dependent on experience
Signed off 25 August 2026 following an increase in work volume.
Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement.
First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim.
Information gathering: collect accurate details and documents needed to progress each claim.
Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines.
Settlement negotiation: validate and negotiate settlements within authorised limits.
Supplier management: appoint and manage suppliers supporting the policyholder.
Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims.
Customer communication: clear updates and progress information throughout the claim.
Organisation & prioritisation: effective diary management across a busy caseload.
Target achievement: meet individual and team performance targets.
Candidate Profile:
- Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
- Excellent customer service and computer skills — confident across multiple systems.
- Active listening and relationship building.
- High attention to detail and accuracy.
- Holds or willing to work towards the CII Certificate — fully funded and supported.
- GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package:
- 35-hour week, Monday to Friday, 9am–5pm — no evenings or weekends.
- Support with industry-relevant qualifications (CII).
- Increased holiday allowance with length of service; holiday sell scheme.
- Birthday day off plus half-day for seasonal shopping.
- Contributory pension scheme; cycle to work scheme.
- Free on-site parking; casual dress; free branded clothing.
- Discounted sports and social activities; cash bonus for going above and beyond.
- Trained mental health and first-aid staff on site.
Claims Handler in Bolton employer: Red Dot Search
As a Claims Handler at our Bolton office, you will join a supportive and dynamic team that prioritises employee well-being and professional growth. We offer a comprehensive benefits package, including fully funded industry qualifications, increased holiday allowances with service, and a vibrant work culture that encourages collaboration and recognition. With a focus on work-life balance and a commitment to your development, this is an excellent opportunity for those seeking a rewarding career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Bolton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Red Dot Search). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Red Dot Search. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Bolton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Red Dot Search.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Red Dot Search. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Red Dot Search
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Red Dot Search to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Red Dot Search, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Red Dot Search's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
