Senior Personal Injury Claims Handler

SENIOR PERSONAL INJURY CLAIMS HANDLER

Role: Senior Personal Injury Claims Handler
Type: Full-time, Permanent
Location: Bolton
Hours: Monday – Friday, 9am – 5pm
Salary: £32,000 – £40,000 (depending on PI/Credit Hire expertise + CII level)

About the Opportunity

We\’re working with a well-established insurance business expanding its Personal Injury department. Theyre looking for a Senior PI Claims Handler who can independently manage complex and high-value cases, contribute to decision‑making, and act as a technical point of support for the wider team.

Key Responsibilities

• Manage a full caseload of complex PI claims.
• Lead liability investigations, including your own enquiries.
• Make decisions on high-value and multi-track cases.
• Work with internal departments to drive claim strategy.
• Handle litigation where needed, seeing files through end‑to‑end.
• Support less experienced handlers with technical guidance.
• Deliver an outstanding service to customers, suppliers and partners.

Skills and Experience

• Significant PI claims experience (multi‑track preferred).
• Strong technical capability in liability and quantum.
• Able to independently run complex cases.
• Excellent investigative and decision‑making ability.
• Confident prioritising a busy, varied caseload.
• CII qualified (or working towards) DIP/ACII desirable.
• Strong relationship‑building skills.

Benefits

• Length‑of‑service holiday increases
• Birthday day off + seasonal half‑day
• Holiday buy/sell
• Contributory pension
• Staff discounts and social events
• Support with professional qualifications
• Free on‑site parking
• Clothing allowance
• Cycle‑to‑work
• Cash bonus scheme
• On‑site mental health & first aid support
• And more