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For Companies At a Glance
- Tasks: Help customers make informed decisions and manage their queries with ease.
- Company: Dynamic company focused on customer satisfaction and sales growth.
- Benefits: Competitive salary, uncapped commission, wellbeing support, and discounts.
- Why this job: Enjoy meaningful conversations while earning based on your performance.
- Qualifications: Customer service or sales experience is a plus, but not required.
- Other info: Full training provided with clear pathways for career progression.
The predicted salary is between 28000 - 40000 £ per year.
The role sits right in the middle – helping customers make better decisions and being rewarded for it. You take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense. No cold calling. Just conversations, outcomes, and clear targets.
Responsibilities
- Speak with customers who are already using the service.
- Resolve queries, manage renewals and discuss upgrade options.
- Ask the right questions to understand what the customer actually needs.
- Use multiple systems accurately while keeping the conversation flowing.
- Work towards sales and quality measures that are clear and achievable.
Fit
- Enjoy talking to people and influencing decisions.
- Like working towards goals and seeing the results in your pay.
- Can balance sales with good customer outcomes.
- Are comfortable learning new systems and processes.
- Want structure, support and progression — not chaos.
- Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get
- Permanent, full‑time contract. 40 hours per week, shifts between 8am–10pm, Monday to Sunday. Rotas confirmed at least one month in advance.
- Uncapped commission on top of a strong basic salary.
- Benefits including wellbeing support, discounts and dental cover.
- Full training and clear development pathways.
- This is an on‑site role based in the S63 area of Rotherham, working five 8‑hour shifts out of seven.
If you want stability, earning potential, and a role where effort is noticed, apply now.
Customer Experience Advisor (Sales Focus) in Rotherham employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Sales Focus) in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can help customers make better decisions.
✨Tip Number 3
Show off your people skills! During the interview, focus on your ability to connect with customers and influence their decisions. Share examples of how you've successfully resolved queries or upsold products in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor (Sales Focus) in Rotherham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight any relevant experience you have in customer service or sales, and show us how you can help customers make better decisions.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about helping customers and how you can balance sales with great outcomes.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Red Dot Commercial Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Experience Advisor does. Familiarise yourself with the responsibilities like resolving queries and discussing upgrades. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for understanding customer needs. You can practice by summarising what the interviewer says and asking clarifying questions. It shows you’re engaged and ready to help customers effectively.
✨Showcase Your Sales Skills
Even if you don’t have direct sales experience, think of examples where you've influenced decisions or achieved goals. Prepare to discuss how you can balance sales with good customer outcomes, as this is key for the role. Highlight any relevant experiences that showcase your ability to meet targets.
✨Be Ready to Learn
Since the job involves using multiple systems, express your willingness to learn new processes. Share examples of how you've adapted to new tools or environments in the past. This will reassure the interviewer that you can handle the technical aspects of the role while maintaining a great customer experience.
