Emergency Call Handler / Incident Response Specialist
Location: Manchester City Centre (M2)
Salary: £32,000 per annum
Contract: Permanent | Full-time | On-site
This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.
We\'re recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You\'ll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.
This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high‑pressure operational environments who want something different without losing the seriousness or purpose of their work.
Responsibilities
- Providing real‑time guidance during complex and unusual incidents
- Supporting vehicles through restricted routes, obstructions and unexpected scenarios
- Monitoring behaviour and stepping in where safety could be compromised
- Making quick, balanced decisions under pressure
- Communicating clearly during dynamic situations
- Learning from incidents to help improve future responses
Qualifications
- Minimum 1 year experience in emergency call handling, control room, dispatch or similar
- Strong de‑escalation and decision‑making skills
- Calm under pressure with excellent attention to detail
- Confident communicator with a safety‑first mindset
- Comfortable working with multiple systems and new technology
- Full UK driving licence with 3+ years driving experience and a clean record
- Flexibility to support a 24/7 operation, including nights and holidays
Benefits
- £32,000 salary
- Private medical, dental, life insurance & income protection
- Company pension
- 28 days holiday plus Birthday Leave
- Referral incentive scheme
- A genuinely meaningful role shaping the future of transport safety
How to Apply
Interested? Apply now or get in touch for a confidential conversation before applying.
Contact Details:
Red Dot Commercial Limited Recruitment Team
