Emergency Call Handler / Incident Response Specialist in Manchester

Emergency Call Handler / Incident Response Specialist

Location: Manchester City Centre (M2)

Salary: £32,000 per annum

Contract: Permanent | Full-time | On-site

This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.

We\’re recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You\’ll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.

This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high‑pressure operational environments who want something different without losing the seriousness or purpose of their work.

Responsibilities

• Providing real‑time guidance during complex and unusual incidents
• Supporting vehicles through restricted routes, obstructions and unexpected scenarios
• Monitoring behaviour and stepping in where safety could be compromised
• Making quick, balanced decisions under pressure
• Communicating clearly during dynamic situations
• Learning from incidents to help improve future responses

Qualifications

• Minimum 1 year experience in emergency call handling, control room, dispatch or similar
• Strong de‑escalation and decision‑making skills
• Calm under pressure with excellent attention to detail
• Confident communicator with a safety‑first mindset
• Comfortable working with multiple systems and new technology
• Full UK driving licence with 3+ years driving experience and a clean record
• Flexibility to support a 24/7 operation, including nights and holidays

Benefits

• £32,000 salary
• Private medical, dental, life insurance & income protection
• Company pension
• 28 days holiday plus Birthday Leave
• Referral incentive scheme
• A genuinely meaningful role shaping the future of transport safety

How to Apply

Interested? Apply now or get in touch for a confidential conversation before applying.