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- Tasks: Provide top-notch support via phone and social media for our Digital & Streaming Platform.
- Company: Customer-focused company in Belfast with a modern work environment.
- Benefits: Competitive salary of £25,480 plus 20% uplift for unsociable hours and paid holidays.
- Why this job: Join a dynamic team and help customers navigate their digital experience.
- Qualifications: Confident communicator with tech-savvy skills and flexible availability.
The predicted salary is between 25480 - 25480 £ per year.
A customer-focused company in Belfast is seeking a Customer Support Advisor for their Digital & Streaming Platform. This full-time role involves providing support via phone and social media, troubleshooting user issues, and guiding customers through app and account navigation.
The ideal candidate is a confident communicator with a tech-savvy background and a willingness to work flexible hours. Competitive annual salary of £25,480 plus a 20% uplift for unsociable hours, alongside benefits including paid holiday and a modern work environment.
Customer Support Pro - Digital & Streaming Platform employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Pro - Digital & Streaming Platform
✨Tip Number 1
Get to know the company inside out! Research their Digital & Streaming Platform, understand their customer base, and be ready to discuss how you can enhance their user experience. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can clearly explain tech concepts and troubleshoot issues. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be flexible and show it! Highlight your willingness to work unsociable hours during interviews. Companies love candidates who are adaptable and ready to jump in when needed, especially in customer support roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who want to make a difference in customer support.
We think you need these skills to ace Customer Support Pro - Digital & Streaming Platform
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer support. We want to see how you've helped customers in the past, so share specific examples that showcase your skills in troubleshooting and guiding users.
Be Tech-Savvy: Since this role is all about a digital and streaming platform, let us know about your tech background. Mention any relevant tools or platforms you’ve worked with, and don’t forget to show off your problem-solving skills!
Communicate Clearly: As a confident communicator, your written application should reflect that. Keep your language clear and concise, and make sure to proofread for any typos or errors. We love a well-presented application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Commercial Limited
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the digital and streaming platform the company offers. Explore the app, understand its features, and think about common user issues. This will not only help you answer questions but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Pro, clear communication is key. Practice explaining complex tech concepts in simple terms. You might even want to role-play common customer scenarios with a friend to get comfortable with articulating solutions effectively.
✨Flexibility is Your Friend
Since the job requires flexible hours, be prepared to discuss your availability during the interview. Highlight any previous experience where you adapted to changing schedules or worked outside of typical hours, showing that you’re ready to meet the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training processes, and how success is measured in the role. This shows you’re not just interested in the job, but also in how you can grow within the company.
