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For Companies At a Glance
- Tasks: Support customers with tech issues via phone and social media.
- Company: Dynamic digital and streaming platform in Belfast city centre.
- Benefits: Competitive salary, 20% uplift for unsociable hours, and 28 days holiday.
- Why this job: Combine your love for tech with helping people solve problems.
- Qualifications: Confident communicator with a knack for tech and problem-solving.
- Other info: Enjoy a modern work environment with great development opportunities.
The predicted salary is between 25480 - 30576 £ per year.
Overview
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you’re the person friends come to when their app isn’t working, their account won’t load, or their subscriptions acting up — this role will feel familiar.
Responsibilities
- Supporting customers via phone and social channels
- Helping users navigate apps, accounts, and subscriptions
- Troubleshooting issues across devices and platforms
- Explaining features clearly, without jargon
- Turning 'it’s not working' into 'sorted' — thanks
Who this suits
You don’t need to be a developer — but you probably:
What we’re looking for
- Confident communicator (comfortable speaking all day)
- Calm, patient, and naturally helpful
- Tech-comfortable — apps, logins, settings, devices
- Reliable, punctual, and able to commit to set hours
- Flexible to work between 8am and midnight
Working pattern
- 40 hours per week
- Rotational shifts between 8am–12am
- Initial training Monday–Friday (daytime)
- Fully on-site, Belfast city centre
What’s in it for you
- £25,480 annually
- 20% uplift for unsociable hours
- Fortnightly pay
- 28 days paid holiday
- Discounts, wellbeing support, and development pathways
- Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this one’s worth a look. Apply now.
Customer Support Advisor – Digital & Streaming Platform employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor – Digital & Streaming Platform
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, drop in some knowledge about their digital and streaming platform. It shows you’re genuinely interested and ready to help customers navigate their services.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with friends or family. Get comfortable explaining techy stuff in simple terms — it’ll make you stand out during interviews.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you’ve helped someone troubleshoot an issue, whether it’s tech-related or not. This will show that you can turn 'it’s not working' into 'sorted'!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor – Digital & Streaming Platform
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for confident communicators who can connect with customers.
Tailor Your Application: Make sure to tailor your application to the role of Customer Support Advisor. Highlight any relevant experience you have with tech, apps, or customer service. We love seeing how your background fits with what we do, so be specific about your skills!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Avoid jargon and complicated language; instead, focus on explaining your experiences and skills in a way that’s easy to understand. We want to know how you can help turn 'it’s not working' into 'sorted!'
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, just like the apps we support!
How to prepare for a job interview at Red Dot Commercial Limited
✨Know Your Tech
Familiarise yourself with common apps and devices that customers might use. Brush up on troubleshooting techniques for popular platforms, as this will help you answer questions confidently and show your tech-savviness.
✨Practice Clear Communication
Since the role requires explaining features without jargon, practice articulating complex ideas in simple terms. You could even role-play with a friend to get comfortable with this style of communication.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues for others. Highlight your calmness and patience in these situations, as they are key traits for a Customer Support Advisor.
✨Be Ready for Shift Questions
Since the job involves rotational shifts, be prepared to discuss your availability and flexibility. Show enthusiasm for working varied hours and how you can manage your time effectively around them.
