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- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Earn £26,520 per year, enjoy hybrid working, and access great employee discounts.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Use your language skills daily while helping customers in the fashion and retail industry.
- Qualifications: Fluent in Slovenian and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 £ per year.
Slovenian-speaking Customer Support Advisor – Social Media & Email
Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day? We’re recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you’ll be doing:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You’ll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What’s on offer:
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we’re looking for:
- Excellent Slovenian and English written and verbal skills
- At least 6 months’ customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Customer service - Slovenian employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service - Slovenian
✨Tip Number 1
Get your social media game on! Since you'll be helping customers through platforms like Facebook and Instagram, make sure you’re familiar with how they work. Engage with brands and follow trends to show you’re in the know.
✨Tip Number 2
Practice your written communication skills. You’ll need to write clear and friendly responses, so try drafting replies to common customer queries. This will help you sound professional and approachable during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve helped customers resolve issues quickly. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer service - Slovenian
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Slovenian and English. We want to see how you can use these skills in a customer service setting, so don’t hold back on showcasing your written communication prowess!
Tailor Your Application: Take a moment to customise your application for this role. Mention your experience with social media and how you've helped customers in the past. We love seeing candidates who understand the retail world and can relate to our customers.
Be Clear and Friendly: When writing your application, keep it clear and friendly. We’re looking for someone who can communicate well, so let your personality shine through while maintaining professionalism. Remember, we want to see how you’d interact with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Red Dot Commercial Limited
✨Brush Up on Your Language Skills
Since this role requires excellent Slovenian and English skills, make sure to practice your written communication. Prepare to demonstrate your fluency by crafting sample responses to common customer queries in both languages.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles. Highlight specific examples where you resolved issues or provided exceptional support, especially through social media or email. This will demonstrate your ability to handle customer inquiries effectively.
✨Prepare for Shift Flexibility Questions
Since the role involves rotational shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the schedule, which is crucial for a hybrid role like this one.