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For Companies At a Glance
- Tasks: Support customers via social media and email, resolving queries and providing assistance.
- Company: Join a well-known retail brand with a vibrant customer service team.
- Benefits: Earn £26,520 per year, enjoy hybrid working, and access great employee discounts.
- Other info: Flexible shifts and opportunities for personal growth in a supportive workplace.
- Why this job: Use your Dutch skills daily while helping customers in a dynamic retail environment.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
The predicted salary is between 26520 - 26520 £ per year.
Dutch-speaking Customer Support Advisor – Social Media & Email
Are you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you'll be doing
- You'll support customers with a range of everyday enquiries, including:
- Missing orders
- Payment queries
- Product availability
- Order amendments
- Cancellations
- General customer questions via social media and email
You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What's on offer
- £26,520 per year
- Full-time, permanent role
- 40 paid hours per week
- Hybrid working: 2 days in the Belfast office, 3 days from home
- Rotational shifts between 8am and 12am, Monday to Sunday
- 28 days paid holiday
- Employee assistance support
- Employee discount benefits
- Stock purchase scheme
- Gym discount
- Insurance discounts
What we're looking for
- Excellent Dutch and English written and verbal skills
- At least 6 months' customer service experience
- Strong knowledge of social media
- Social media or content moderation experience would be a bonus
- Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
- Local to Belfast
- Able to work from home with at least 10Mbps broadband
Customer Service - Dutch employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Dutch
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through social media and email, make sure you can express yourself clearly and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about the role and want to be part of our awesome team.
We think you need these skills to ace Customer Service - Dutch
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Dutch and English. We want to see how you can use these skills in a customer service setting, so don’t hold back on showcasing your written communication prowess!
Tailor Your Application: Take a moment to customise your application for this role. Mention your experience with social media and how you've helped customers in the past. We love seeing how you connect your background to what we’re looking for!
Be Clear and Friendly: When writing your application, keep it clear and friendly. We’re all about helping people, so let your personality shine through while maintaining professionalism. A warm tone goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Commercial Limited
✨Brush Up on Your Language Skills
Since this role requires excellent Dutch and English written skills, make sure to practice your language proficiency. Try writing sample responses to common customer queries in both languages to showcase your ability during the interview.
✨Know the Brand Inside Out
Familiarise yourself with the retail brand you'll be supporting. Understand their products, values, and customer service approach. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the company.
✨Prepare for Social Media Scenarios
Given that you'll be handling customer inquiries via social media, think of potential scenarios you might face. Prepare responses for common issues like missing orders or payment queries, and be ready to discuss how you'd handle them effectively.
✨Showcase Your Customer Service Experience
Highlight your previous customer service experience during the interview. Share specific examples of how you've resolved customer issues, maintained professionalism, and provided friendly support. This will show that you're well-equipped for the role.