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- Tasks: Assist customers with queries, renewals, and upgrades while hitting sales targets.
- Company: Dynamic company focused on customer service and support.
- Benefits: Uncapped commission, discounts, wellbeing support, and structured training.
- Why this job: Join a supportive team and make a real difference for customers every day.
- Qualifications: Great communication skills and a positive attitude; experience is a bonus but not essential.
- Other info: Full-time role with clear progression opportunities in a vibrant office environment.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be speaking to customers who already use the service - answering questions, sorting renewals, discussing upgrades, and helping them get the most out of what’s available. Some calls are straightforward. Others are an opportunity to spot where a better option fits. Either way, the focus is on doing right by the customer while delivering strong results.
You’ll be based on‑site in a busy Rotherham office, working with clear targets, solid support, and a commission structure that genuinely rewards effort.
What you’ll be doing:
- Handling inbound calls from existing customers
- Supporting with renewals, changes, upgrades and general queries
- Listening properly and recommending relevant options
- Using multiple systems confidently and accurately
- Hitting agreed sales and quality targets without cutting corners
Ideal candidate:
- You enjoy speaking to people and explaining things clearly
- You’re comfortable working towards targets
- You pick up systems quickly and don’t shy away from technology
- You stay calm, professional and positive under pressure
- You want progression, not just a job
- Sales or contact‑centre experience helps, but it’s not essential. The right attitude matters more.
Role details:
- Full‑time, permanent role (40 hours per week)
- Shifts between 8am and 10pm, Monday to Sunday
- Rotas issued at least a month in advance
- Uncapped commission on top of a solid basic salary
- Benefits including discounts, wellbeing support and dental cover
- Structured training from day one, plus ongoing development
- Fully on‑site position, working five 8‑hour shifts out of seven at the Rotherham S63 office.
Customer Advisor – Sales & Service employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor – Sales & Service
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Understanding our values and services will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls and answering questions, plus it’ll sharpen your listening skills, which are key for this role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During the interview, think of examples where you've helped someone find a better solution or resolved an issue. This will demonstrate your ability to do right by the customer while hitting those targets.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and gives you a chance to learn more about the team and the support you'll receive.
We think you need these skills to ace Customer Advisor – Sales & Service
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight any relevant experience or skills that match what we’re looking for, especially your ability to handle customer queries and work towards targets.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Red Dot Commercial Limited
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the service offered. Understand the common questions customers might have and think about how you would respond. This will show that you’re proactive and genuinely interested in helping customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to reflect before answering. This not only shows that you value what’s being said but also helps you provide more thoughtful responses.
✨Showcase Your Tech Savvy
Since the role involves using multiple systems, be prepared to discuss your experience with technology. If you’ve used any relevant software or tools in the past, mention them. If not, express your eagerness to learn and adapt quickly.
✨Stay Positive Under Pressure
The interview may include scenario-based questions where you’ll need to demonstrate how you handle stress. Share examples from your past experiences where you remained calm and professional, even when things got tough. This will highlight your suitability for the role.
