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For Companies At a Glance
- Tasks: Manage household property insurance claims and provide top-notch customer service.
- Company: Join a growing insurance team in Bolton with a focus on development.
- Benefits: Competitive salary, structured training, and clear career progression.
- Why this job: Step into a professional role with full training and make a real difference.
- Qualifications: Customer service experience and a willingness to learn are key.
- Other info: Enjoy a supportive environment with opportunities for long-term career growth.
The predicted salary is between 19400 - 27400 £ per year.
We are recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish. This is an opportunity to step into a professional insurance role with structured training and clear progression.
The Role - Claims Advisor (Full Training Provided)
- Take first notification of loss calls from policyholders
- Deliver professional, high-quality customer service throughout the claim
- Assess policy cover and validate claims (training provided)
- Gather supporting documentation and information
- Liaise with contractors and suppliers
- Manage your own caseload from first notification through to settlement
- Keep customers updated and resolve queries efficiently
Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles?
Requirements:
- Minimum 12 months experience in a Customer Service role
- A confident and professional telephone manner
- Strong listening skills and attention to detail
- Organised and comfortable managing multiple tasks
- Competent using different systems
- GCSE English and Maths (Grade C/4 or above)
You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.
Location: Bolton | Salary: £24,479 | Working Hours: Monday-Friday | 35 Hours
Customer Service Advisor - Insurance Career Opportunity in Bolton employer: Red Dot Commercial Limited
Contact Detail:
Red Dot Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Insurance Career Opportunity in Bolton
✨Tip Number 1
Make sure you research the company and its values before your interview. This shows that you're genuinely interested in the role and helps us see how you fit into our team.
✨Tip Number 2
Practice your phone skills! Since this role involves taking calls, try role-playing with a friend to get comfortable with handling customer queries and delivering high-quality service.
✨Tip Number 3
Prepare some questions to ask during your interview. This not only shows your enthusiasm but also helps you understand if this is the right fit for you and your career goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to joining our fantastic insurance team.
We think you need these skills to ace Customer Service Advisor - Insurance Career Opportunity in Bolton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your attention to detail and organisational skills, as these are key for the role.
Be Professional Yet Personable: While we love a friendly vibe, remember to keep it professional. Use a confident tone in your writing and ensure your application is free from typos or errors. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our insurance team!
How to prepare for a job interview at Red Dot Commercial Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples that showcase your strong listening skills and attention to detail.
✨Research the Insurance Industry
Even though you don’t need prior insurance experience, it’s a good idea to familiarise yourself with basic insurance concepts. This will show your willingness to learn and adapt, which is key for the role. A little knowledge goes a long way!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the training process and career progression within the company. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
✨Practice Your Telephone Manner
Since the role involves taking calls from policyholders, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable managing conversations and resolving queries efficiently.