At a Glance
- Tasks: Manage enterprise accounts and enhance customer experiences in cloud cost management.
- Company: Fast-growing startup trusted by major brands like The New York Times and Lyft.
- Benefits: Competitive salary, equity options, and a remote work environment.
- Other info: Be part of a collaborative culture with excellent growth opportunities.
- Why this job: Join a dynamic team to redefine cloud management and make a real impact.
- Qualifications: 3-5 years in Customer Success with knowledge of FinOps or IT governance.
The predicted salary is between 49500 - 60500 £ per year.
Cloud is now one of the biggest business expenses and one of the hardest to manage. At Finout, we’re not just shedding light on spend—we’re giving companies the power to make smarter, faster, and more strategic decisions about the cloud. We’re trusted by brands like The New York Times, Wiz, Elastic, SiriusXM, and Lyft, and backed by top-tier investors with over $85M raised. In just 4 years, we’ve grown to 100+ people across Tel Aviv and New York—and we’re just getting started. If you’re looking to build something big, solve real problems, and grow fast - we’d love to meet you.
About the Role
Our Customer Success team is rapidly growing, and we are looking for a Senior Customer Success Manager who will be responsible for handling a named EMEA book of enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact on the trajectory of the company. At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment. This role reports to Finout’s Head of Customer Experience and is a remote position.
- Full ownership of the customer’s enablement and value-realization processes.
- Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth.
- Proactively identify risk factors and act as the voice of the customer internally.
- Technical assistance and support collaboration for the entire EMEA Enterprise segment.
- Become a FinOps trusted advisor with customers by providing tailored recommendations.
- Work closely with the product team to help drive the direction of the product.
What We're Looking For
- At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager.
- Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling.
- Strong Project Management and customer-relations skills.
- Ability to provide enablement and customer support to EMEA Enterprise customers.
- A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred.
- A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.
Finout also offers competitive benefits and equity as a part of this position.
Our Values
We're a hybrid company with a big vision and a startup soul. If you’re excited to help shape the future of cloud infrastructure and join a team that cares deeply about what (and how) we build—we’d love to meet you.
Senior Customer Success Manager in London employer: Red Dot Capital Partners
At Red Dot Capital Partners, we pride ourselves on being an excellent employer by fostering a dynamic work culture that encourages innovation and collaboration. Our team members benefit from extensive professional growth opportunities, competitive compensation, and the chance to work on cutting-edge AI solutions in the vibrant retail sector. Located in a thriving business hub, we offer a supportive environment where your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Dot Capital Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Dot Capital Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Dot Capital Partners:Your cover letter is your chance to shine! Tell us why you want to work at Red Dot Capital Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Dot Capital Partners!
How to prepare for a job interview at Red Dot Capital Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
