At a Glance
- Tasks: Handle customer calls, provide admin support, and manage emails in a busy team.
- Company: Friendly team in a successful business based in Cambridge.
- Benefits: Earn £16.00 - £17.50 per hour with potential for extension.
- Other info: Must have a driving licence and access to a vehicle.
- Why this job: Gain valuable experience while working in a dynamic environment.
- Qualifications: Confident phone skills, good timekeeping, and MS Office proficiency required.
The predicted salary is between 16 - 17.5 £ per hour.
Monday to Friday, 8:00am - 5:00pm
4-week temporary assignment with the possibility of extension
Immediate start required
We are recruiting for a Temporary Customer Service Administrator to join a busy and friendly team based in Cambridge. This is a varied role and ideal for someone who is confident communicating over the phone with customers, and happy to get involved wherever needed.
What the client is looking for:
- A confident and professional telephone manner
- Excellent communication and interpersonal skills
- Reliability and good timekeeping
- Confident MS Office skills
- A flexible, proactive approach with a willingness to help wherever needed
- A full driving licence and access to a vehicle
Key responsibilities:
- Handling incoming telephone calls and customer enquiries
- Providing administrative support to the wider team
- Managing emails and updating internal systems
- Supporting with a variety of day-to-day operational tasks
What’s in it for you?
- £16.00 - £17.50 per hour, depending on experience
- 4-week temporary assignment with the potential to be extended
- Opportunity to gain valuable experience within a successful business
Please note: Due to the office location, candidates must be a driver with access to their own transport.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce.
Temporary Customer Service Administrator employer: Red Door Recruitment
Join a reputable law firm in St Albans that prioritises employee development and offers a supportive work culture. As a Private Wealth Administrative Assistant, you'll benefit from comprehensive training, competitive salary, and attractive benefits such as health insurance and generous holiday allowances, all while working in a friendly team environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red Door Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red Door Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red Door Recruitment.
How to prepare for a job interview at Red Door Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red Door Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red Door Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
