At a Glance
- Tasks: Be the friendly face of our company, managing calls and welcoming clients.
- Company: Join a modern, expanding professional services firm in St Albans.
- Benefits: Earn up to £30k, enjoy 25 days holiday, and receive life assurance.
- Other info: Dynamic team environment with opportunities for social involvement and charity work.
- Why this job: Make a real impact as the first point of contact for clients.
- Qualifications: 3 years' experience in a front-of-house role and strong communication skills.
A successful, modern, and expanding company within professional services is looking for a Receptionist/Administrator to join their close-knit team based in St Albans. This is a key position within the firm as it is the first point of contact for clients. The overall responsibility is therefore to provide a professional and efficient service both internally and externally!
What’s in it for you?
- Salary: Up to £30k depending on experience
- Hours – 37.5 hours a week based in the office, no hybrid working
- 25 days holiday, pension, Life Assurance 4x salary
Key responsibilities:
- Front-of-house support – Greeting visitors, managing calls, maintaining reception, and preparing meeting rooms and refreshments.
- Mail, couriers & records – Handling incoming/outgoing post, arranging couriers, logging client records, and ensuring secure document management.
- Scanning & digital filing – Supporting the transition to digital archiving, scanning documents, and uploading reports and working papers.
- Diary & admin coordination – Scheduling meetings, organising catering, drafting template correspondence, and assisting with client onboarding and AML documentation.
- Inbox & information management – Monitoring partner inboxes, maintaining the online technical library, and circulating weekly updates.
- HR & team support – Assisting with training administration, work-experience coordination, data cleansing, and general HR/L&D tasks.
- Charity & social involvement – Acting as Charity Champion and helping organise internal social events.
- General business support.
What the employer is looking for:
- Minimum of three years’ professional experience within a receptionist/front of house role and/or running/working in a restaurant, bar, retail outlet or other public facing role.
- Good working knowledge of Microsoft Office and Microsoft Outlook.
- It would be desirable for the candidate to have a working knowledge of a switchboard but not essential.
- Able to deal confidently and effectively with clients, employees and partners.
- Good written and oral communication skills are essential.
- Able to adapt communication style to draft appropriate correspondence.
- Self-reliant and pro-active working style, able to use own initiative.
- Must be able to multi-task.
- Strong organisation and prioritisation skills.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Receptionist + Administrator in St Albans employer: Red Door Recruitment
Join a dynamic and expanding professional services firm in St Albans, where you will be the welcoming face of the company as a Receptionist/Administrator. Enjoy a supportive work culture that values employee growth with opportunities for training and development, alongside competitive benefits such as 25 days holiday and life assurance. This role not only offers a chance to make a meaningful impact but also allows you to engage in charity initiatives and social events, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist + Administrator in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Door Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Door Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist + Administrator in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Door Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Door Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Door Recruitment!
How to prepare for a job interview at Red Door Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
