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- Tasks: Be the first point of contact for calls and service requests, ensuring smooth operations.
- Company: Join a well-respected company in St Albans with a friendly team atmosphere.
- Benefits: Earn up to £28k, enjoy 20 days leave, free parking, and great training opportunities.
- Why this job: Kickstart your career in a fast-paced environment with excellent progression potential.
- Qualifications: Strong organisational skills and a good telephone manner are essential.
- Other info: Embrace diversity and inclusion in a supportive workplace.
The predicted salary is between 24000 - 28000 £ per year.
A well-respected and well-established company based in St Albans are looking for a Helpdesk Administrator to join their friendly and close-knit team. This is a busy and fast-paced position that offers great training and progression opportunities!
What’s in it for you?
- Salary: Up to £28k depending on experience, reviewed after 6 months
- Hours: Monday to Friday 8:30am-5:30pm
- Great training and progression opportunities
- 20 days annual leave plus bank holidays
- Free parking
Key responsibilities:
- First point of contact for incoming calls and services requests received by telephone and email
- Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA
- Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand
- Attend training and Health and Safety courses from time to time as directed by the Contracts Manager
What the client is looking for:
- Good planning and organisational skills and the ability to prioritise own workload efficiently.
- Happy working in a fast-paced environment
- Excellent telephone manner
- Working knowledge of MS Office including Excel and Outlook
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Helpdesk Administrator | St Albans | Up to £28k employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator | St Albans | Up to £28k
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for calls, make sure you can communicate clearly and confidently. Try role-playing with a friend to get comfortable with handling different types of inquiries.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or prioritised urgent requests in the past. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Helpdesk Administrator | St Albans | Up to £28k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your planning and organisational skills, as well as any experience in fast-paced environments. We want to see how you fit into our friendly team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this position and how your skills align with the job description. Let us know what makes you the perfect fit for our close-knit team.
Show Off Your Tech Skills: Since the role requires working knowledge of MS Office, especially Excel and Outlook, make sure to mention any relevant experience. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Red Door Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities like managing incoming calls and service requests, as well as using live reporting systems. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Organisational Skills
Since this role requires excellent planning and organisational skills, be ready to share examples from your past experiences where you've successfully prioritised tasks or managed a busy workload. Think of specific situations that highlight your ability to stay organised in a fast-paced environment.
✨Practice Your Telephone Manner
As the first point of contact for customers, having a great telephone manner is crucial. Practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with handling inquiries and providing information.
✨Brush Up on MS Office Skills
Since the job requires working knowledge of MS Office, especially Excel and Outlook, take some time to refresh your skills. Be prepared to discuss how you've used these tools in previous roles, and if possible, mention any specific projects where they were essential to your success.
