At a Glance
- Tasks: Help customers with queries via phone, live chat, and email in a fast-paced sports environment.
- Company: Join a leading company known for exceptional customer service and a friendly atmosphere.
- Benefits: Earn up to £30k, enjoy 25 days holiday, and access private medical insurance.
- Other info: Hybrid working after training with great career growth opportunities.
- Why this job: Be part of a dynamic team and support sports fans while developing your skills.
- Qualifications: Customer service experience and a passion for sports are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and is recognised for their high levels of customer service. They are a friendly, sociable company with a relaxed yet professional atmosphere.
As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone, taking full ownership of queries and seeing them through to resolution. For the first six months this role will be fully office-based. After training, the position will become hybrid with 3 days in the office and 2 days working from home.
What’s in it for you?
- Salary: £25k-£30k depending on experience
- Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm)
- Weekend shifts are alternating, with one week on followed by one week off
- New joiners will be assigned a week of either all early, mid or late shifts.
- Shifts are as follows:
- Early: 7:30am – 4pm
- Mid: 11:30am – 8pm
- Late: 1:30pm – 10pm
- 25 days holiday (increasing to 30 after 2 years)
- Contributory pension scheme
- Life insurance benefit (4 x salary)
- Private medical insurance
- Discounts scheme for gym membership, travel and cinema
- Free parking
Key Responsibilities
- Respond to customer queries in a timely and professional manner via telephone, live chat and email
- Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and seeing them through to resolution
- Create automation/self-service help tools for clients to speed up the customer service process and future-proof the business
- Answer inbound generated calls from clients within set service levels following internal processes
- Support new account openings
- Report direct feedback obtained during client interactions to contribute to the improvement of products and services
What The Employer Is Looking For
- Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach
- Good sporting interest and current knowledge across a range of major sports and events
- Good numeracy and literacy skills with strong commercial and financial awareness
- Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Customer Support Advisor – Sports Industry | St Albans | Up to £30k employer: Red Door Recruitment
Join a dynamic and supportive team as a Customer Support Advisor in the thriving sports industry, based in St Albans. Our client is renowned for its exceptional customer service and offers a friendly, professional work environment that fosters employee growth and development. With competitive benefits including a generous holiday allowance, private medical insurance, and a hybrid working model after training, this role provides a rewarding opportunity for those passionate about sports and customer care.
