At a Glance
- Tasks: Assist customers with queries via phone, live chat, and email in a fast-paced environment.
- Company: Join a leading sports industry company known for exceptional customer service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private medical insurance.
- Other info: Hybrid working after training with great opportunities for career growth.
- Why this job: Be part of a friendly team and make a real impact in the sports world.
- Qualifications: Customer service experience and a passion for sports are essential.
We are recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and is recognised for their high levels of customer service. They are a friendly, sociable company with a relaxed yet professional atmosphere.
As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone - taking full ownership of queries and seeing them through to resolution. Please note: this role will need to be fully office-based for the first six months. After training, this position will become hybrid with 3 days in the office, 2 days working from home.
What’s in it for you?
- Salary: £25k-£30k depending on experience
- Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm). Weekend shifts are alternating, with one week on followed by one week off. New joiners will be assigned a week of either all earlies, mids or late shifts. Shifts are as follows: Early: 7:30am – 4pm, Mid: 11:30am – 8pm, Late: 1:30pm – 10pm
- 25 days holiday (increasing to 30 after 2 years)
- Contributory pension scheme
- Life insurance benefit (4x salary)
- Private medical insurance
- Discounts scheme for gym membership, travel and cinema
- Free parking
Key responsibilities:
- Responding to customer queries in a timely and professional manner via telephone, live chat and email
- Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and seeing them through to resolution
- Create automation/self-service help tools for clients to speed up the customer service process and future proof the business
- Answering (within set service levels) inbound generated calls from clients following internal processes
- Support with new account openings
- This role will also be a key part of the improvement of products and services, by reporting direct feedback obtained during client interactions
What the employer is looking for:
- Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach
- Good sporting interest and current knowledge across a range of major sports and events
- Good numeracy and literacy skills with strong commercial and financial awareness
- Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Support Advisor – Sports Industry in St Albans employer: Red Door Recruitment
Join a dynamic and supportive team in St Albans, where your passion for sports and customer service will thrive. With a relaxed yet professional work culture, you'll enjoy competitive benefits including a contributory pension scheme, private medical insurance, and generous holiday allowances that increase with tenure. This role offers excellent growth opportunities, transitioning to a hybrid model after training, allowing for a balanced work-life experience while contributing to a leading company in the sports industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor – Sports Industry in St Albans
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your passion for sports! Brush up on current events and trends in the sports industry. This will not only impress your interviewers but also help you connect with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Advisor – Sports Industry in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Support Advisor role. Highlight any previous customer service experience, especially in sports, and don’t forget to mention your availability for those evening and weekend shifts!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your passion for sports and customer service. Let us know why you’re excited about this role and how you can contribute to our friendly, sociable team.
Show Off Your Communication Skills:Since you'll be responding to client queries via live chat and phone, make sure your application showcases your communication skills. Use clear, concise language and demonstrate your ability to handle queries professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Red Door Recruitment
✨Know Your Sports
Brush up on your knowledge of major sports and events. Being able to discuss current happenings in the sports world will show your passion and understanding of the industry, which is crucial for a Customer Support Advisor role.
✨Master the Art of Communication
Practice responding to customer queries clearly and professionally. You might want to role-play with a friend or family member to simulate live chat or phone interactions, ensuring you can handle various scenarios confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of customer issues in the past. Highlighting your ability to resolve queries efficiently will demonstrate your suitability for the role and align with the company's commitment to high levels of customer service.
✨Be Ready for Shift Discussions
Since the role involves a rota across evenings and weekends, be prepared to discuss your availability. Showing flexibility and a willingness to adapt to the shift patterns will make you a more attractive candidate.
