At a Glance
- Tasks: Support the Compliance Manager by monitoring client accounts and ensuring due diligence.
- Company: Join a leading company known for exceptional customer service and a friendly atmosphere.
- Benefits: Earn up to £30k, enjoy hybrid working, generous holidays, and a bonus scheme.
- Other info: Flexible shifts, including evenings and weekends, with opportunities for professional development.
- Why this job: Kickstart your compliance career in a supportive environment with great growth potential.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
The predicted salary is between 24000 - 36000 € per year.
We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and is recognised for their high levels of customer service. They are a friendly, sociable company with a relaxed yet professional atmosphere!
The main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career!
What’s in it for you?
- Salary: Up to £30k depending on experience
- Hours: Shift work/rota – normal hours - 11am - 7pm or 12pm - 8pm. 40 hours per week, including 2 out of 4 weekends (hours to be discussed)
- Hybrid working available once trained, 3 days WFH, 2 days in the office
- Generous bonus scheme after 6 months
- 25 days holiday (increasing to 30 after 2 years)
- Enhanced parental leave
- Discounts scheme for gym membership, travel and cinema
Key responsibilities
- Categorising, verifying and assessing customer KYC documentation.
- Checking for authenticity and any signs of potential financial vulnerability on financial statements.
- Responding to ad-hoc business and customer questions and queries in relation to compliance.
- Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
- Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
- Undertaking Marketing Affiliate PEP and Sanction checks.
- Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
- Assessing whether customers across brands with similar personal details are the same person.
What the employer is looking for
- Experience interacting with customers over the telephone.
- Be sensitive, professional, and resilient when conducting customer interactions.
- Have excellent attention to detail and have strong written and oral communication skills.
- Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative.
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
- Have the ability to develop good relationships with other departments and with clients.
- Available to work evenings and weekends to align with when our customers are most contactable.
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Compliance Support Advisor | St Albans | Up to £30k employer: Red Door Recruitment
Join a leading company in St Albans that prides itself on exceptional customer service and a supportive work environment. With a friendly and professional atmosphere, employees enjoy generous benefits including a competitive salary, hybrid working options, and opportunities for career growth within the compliance sector. The company fosters a culture of inclusivity and offers unique perks such as enhanced parental leave and discounts on various services, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Compliance Support Advisor | St Albans | Up to £30k
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Compliance Support Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its compliance processes. Think about how your customer service experience can shine through in this role. We want you to show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to compliance and customer service. This will help you feel more confident and ready to tackle any curveballs they throw your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community. So, get that application in and let’s get you closer to landing that dream job!
We think you need these skills to ace Customer Compliance Support Advisor | St Albans | Up to £30k
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Compliance Support Advisor role. Highlight your customer service experience and any relevant compliance knowledge to show us you’re the right fit!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect this.
Be Detail-Oriented:Attention to detail is key in compliance roles. Make sure your application is free from typos and errors, and consider including examples of how you've demonstrated this skill in previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Red Door Recruitment
✨Know Your Compliance Basics
Before heading into the interview, brush up on the fundamentals of compliance and KYC (Know Your Customer) regulations. Understanding these concepts will not only show your interest in the role but also demonstrate that you’re ready to engage with the responsibilities outlined in the job description.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain professional and sensitive, especially when dealing with complex issues or potential financial vulnerabilities.
✨Demonstrate Attention to Detail
The employer is looking for someone with excellent attention to detail. During the interview, mention instances where your keen eye for detail made a difference, whether it was catching an error in documentation or ensuring compliance with regulations. This will reinforce your suitability for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s compliance processes or the team dynamics. This shows your intellectual curiosity and willingness to engage with the role. It also gives you a chance to assess if the company culture aligns with your values, especially since they pride themselves on a friendly atmosphere.
