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- Tasks: Be the first point of contact for calls and service requests, ensuring smooth operations.
- Company: Join a well-respected company in St Albans with a friendly team atmosphere.
- Benefits: Earn up to £28k, enjoy 20 days leave, free parking, and social outings.
- Why this job: Fast-paced role with great training and progression opportunities to kickstart your career.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Embrace a dynamic work environment that values diversity and inclusion.
The predicted salary is between 24000 - 28000 £ per year.
A well-respected and well-established company based in St Albans are looking for a Helpdesk Administrator to join their friendly and close-knit team.
This is a busy and fast-paced position that offers great training and progression opportunities!
What’s in it for you?
- Salary: Up to £28k depending on experience, reviewed after 6 months
- Hours: Monday to Friday 8:30am-5:30pm
- Great training and progression opportunities
- 20 days annual leave plus bank holidays
- Free parking
- Social outings!
Key responsibilities:
- First point of contact for incoming calls and services requests received by telephone and email.
- Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA.
- Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements.
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand.
- Attend training and Health and Safety courses from time to time as directed by the Contracts Manager.
What the client are looking for:
- Good planning and organisational skills and the ability to prioritise own workload efficiently.
- Happy working in a fast-paced environment.
- Excellent telephone manner.
- Strong communication skills.
- Working knowledge of MS Office including Excel and Outlook.
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Helpdesk Administrator in Saint Albans employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Saint Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your planning, organisational skills, and ability to work in a fast-paced environment. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Administrator in Saint Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your planning and organisational skills, as well as any experience in fast-paced environments. We want to see how you fit into our friendly team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent telephone manner and strong communication skills. Let us know why you're excited about joining our team and how you can contribute.
Showcase Relevant Experience: When filling out your application, be sure to mention any relevant experience with live reporting systems or dispatching calls. We love seeing candidates who understand the ins and outs of the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at Red Door Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities, like handling incoming calls and managing service requests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. This will showcase your ability to handle calls and emails professionally.
✨Demonstrate Your Organisational Skills
The job involves prioritising tasks and managing workloads efficiently. Think of specific instances where you've successfully organised your work or managed multiple tasks at once. Sharing these examples will highlight your planning skills and ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
