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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage inquiries in a busy office environment.
- Company: Join a well-established, innovative company with a supportive culture.
- Benefits: Up to £30k salary, remote work after probation, and pension plan.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: 2 years of customer service experience and strong communication skills.
- Other info: Dynamic role with opportunities for growth in a progressive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.
This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!
This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.
What’s in it for you?
- Salary: Up to £30k depending on experience
- Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm
- 1 day working from home after probation
- Pension
- Growing and progressive environment
- Busy and interesting role
- Excellent opportunity to develop within a busy company
Key Responsibilities
- Providing effective customer service over the phone and face to face
- Hosting customers who visit the showroom
- Effective handling of circa 60-80 customer calls/emails daily
- Assisting customers with order requirements, raising orders, and updating customers on order status
- Supporting new business and creating new accounts
- Handling invoice/collection queries
- Managing quality and return queries
- All pre and post sales enquiries
- Customer complaint handling
- Advising customers of any stock delays or any impact on customer experience
What they are looking for
- Minimum 2 years customer service experience
- Retail (customer facing) experience will be considered
- Proficiency in MS Word and Excel
- Excellent verbal and written communication skills
- Numerate
- Drives for results and positive outcome
- Pays close attention to detail, and accuracy
- Proactive, with ability to multi-task and manage time effectively
- Previous experience using SAP is desirable
- A car driver is preferred due to office location
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Service Administrator in Saint Albans employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Saint Albans
✨Tip Number 1
Get to know the company culture before your interview. Research their values and think about how your experience aligns with their mission. This will help you connect better during the chat!
✨Tip Number 2
Practice your customer service scenarios! Think of common issues customers face and how you would handle them. This will show you're proactive and ready for the busy role.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. Asking about team dynamics or growth opportunities shows you're genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator in Saint Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any retail roles you've had, as these are key for this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service. Share specific examples of how you've handled customer queries or complaints effectively in the past.
Show Off Your Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application is clear, concise, and free from errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Red Door Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to ensure a positive outcome.
✨Showcase Your Communication Skills
Since this role involves a lot of face-to-face interaction and phone calls, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with customers in previous roles.
✨Familiarise Yourself with the Company
Do some research on the company’s values and culture. Understanding their commitment to ethical practices will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, like handling complaints or managing order queries. Prepare your responses so you can demonstrate your problem-solving skills during the interview.
