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- Tasks: Support the Compliance Manager by monitoring client accounts and ensuring due diligence.
- Company: Join a leading company known for exceptional customer service in a friendly atmosphere.
- Benefits: Up to £30k salary, hybrid working, generous holiday, and bonus scheme.
- Why this job: Kickstart your compliance career while enhancing your customer service skills.
- Qualifications: Customer interaction experience and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and a focus on equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and is recognised for their high levels of customer service. They are a friendly, sociable company with a relaxed yet professional atmosphere!
The main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career!
What’s in it for you?
- Salary: Up to £30k depending on experience
- Hours: Shift work/rota – normal hours - 11am - 7pm or 12pm - 8pm.
- 40 hours per week, including 2 out of 4 weekends (hours to be discussed)
- Hybrid working available once trained, 3 days WFH, 2 days in the office
- Generous bonus scheme after 6 months
- 25 days holiday (increasing to 30 after 2 years)
- Contributory pension scheme
- Life insurance benefit (4 x salary)
- Enhanced parental leave.
- Private medical insurance
- Discounts scheme for gym membership, travel and cinema
- Free parking
Key responsibilities:
- Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements.
- Responding to ad-hoc business and customer questions and queries in relation to compliance.
- Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
- Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
- Undertaking Marketing Affiliate PEP and Sanction checks.
- Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
- Assessing whether customers across brands with similar personal details are the same person.
What the employer is looking for:
- Experience interacting with customers over the telephone.
- Be sensitive, professional, and resilient when conducting customer interactions.
- Have excellent attention to detail and have strong written and oral communication skills.
- Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative.
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
- Have the ability to develop good relationships with other departments and with clients.
- Available to work evenings and weekends to align with when our customers are most contactable.
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Compliance Support Advisor in Saint Albans employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Compliance Support Advisor in Saint Albans
✨Tip Number 1
Network like a pro! Reach out to people in the compliance field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common compliance questions and practice your responses. Show them you’re not just about customer service but also keen on compliance details.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows you’re genuinely interested in the role and appreciate their time.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to stay updated on new opportunities.
We think you need these skills to ace Customer Compliance Support Advisor in Saint Albans
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Compliance Support Advisor role. Highlight your customer service experience and any relevant compliance knowledge to show us you're the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, let your written communication shine! Use clear, concise language and make sure to proofread for any typos or errors before hitting send.
Demonstrate Attention to Detail: In compliance, every detail matters! When filling out your application, double-check that all information is accurate and complete. This will show us you have the meticulous nature we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Red Door Recruitment
✨Know Your Compliance Basics
Before the interview, brush up on the fundamentals of compliance and KYC (Know Your Customer) processes. Understanding these concepts will show your potential employer that you're serious about the role and ready to contribute from day one.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your ability to remain professional and sensitive, especially in challenging situations.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, so during the interview, mention specific instances where your attention to detail made a difference. This could be anything from spotting errors in documentation to ensuring compliance with regulations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's compliance processes and team dynamics. This not only shows your interest in the role but also your intellectual curiosity, which is something they value highly.
