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For Companies At a Glance
- Tasks: Help customers maximise their software experience and ensure smooth onboarding.
- Company: Join a leading global software solutions company with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid working, healthcare, pension, and 22+ days holiday.
- Why this job: Be part of a dynamic team focused on customer success and relationship building.
- Qualifications: 3+ years in a client-facing role, ideally within SaaS; strong communication skills required.
- Other info: Regular social events and opportunities for career progression await you!
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global software solutions company, are recruiting for a Customer Success Manager to join their UK office in Watford. The purpose of the role is to strengthen the Customer Success Team and you will be working towards increasing the value the customers get out of the company products. It is very much relationship-focused customer care that aligns client and vendor goals for mutually beneficial outcomes!
With a fantastic salary and earning potential, great benefits and opportunity to work for a hugely successful and interesting global company, this is an excellent opportunity to progress career!
What’s in it for you?
- Salary: Up to £50k salary depending on experience
- Hours: 8.30am-5.30pm Monday to Friday - hybrid working
- 22 days holiday plus 1 additional day per year of service (up to 25 days)
- Healthcare
- Pension
- Parking
- Regular social events
Key responsibilities:
- Increase the values of services by cooperating with the customer, sales and the product team.
- Support customers by successfully setting up their Software.
- Become a product expert and use this knowledge to effectively guide customers towards their desired outcomes.
- Understand the customer’s needs and use cases to be professionally prepared to overcome any incidents.
- Ensure product adoption by onboarding new customers and new teams.
- Develop best practices for new customer onboarding, implementation to ensure ongoing customer growth.
- Work closely with the local Customer Success and Sales organizations on a global scale and report directly to the UK Managing Director, liaising closely with the VP of Customer Success.
What the employer is looking for:
- At least 3 years’ experience in a client-facing role, managing complex accounts in a B2B, ideally SaaS company.
- Experienced with implementing, onboarding and training of enterprise customers.
- Enjoy working cross-functionally on a daily basis. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc.).
- Assess yourself as a quick learner and have the ability to work effectively in a fast-growing environment.
- Open-minded and proactive team player combined with excellent time management skills to achieve ambitious goals.
- Have strong written and verbal communication skills in English; additional languages could be advantageous.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
SaaS Customer Success Manager employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Success Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific software solutions offered by our client. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Customer Success Managers in the SaaS field. Engaging with professionals on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing complex accounts and how you've successfully onboarded customers in the past. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 4
Showcase your ability to work cross-functionally by preparing examples of how you've collaborated with different teams in previous roles. This will illustrate your capability to be the bridge between users and internal teams.
We think you need these skills to ace SaaS Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in a SaaS environment. Emphasise your ability to manage complex accounts and your experience with onboarding and training enterprise customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention specific examples of how you've increased customer value in previous positions and how you can contribute to the company's goals.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your written and verbal communication abilities. Consider including instances where you successfully bridged gaps between teams or resolved customer issues.
Showcase Your Teamwork: The role requires working cross-functionally, so highlight your experience collaborating with different teams. Mention any specific projects where you acted as a liaison between departments, showcasing your ability to work effectively in a team-oriented environment.
How to prepare for a job interview at Red Door Recruitment
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of the company's software products. Familiarise yourself with their features, benefits, and how they solve customer problems. This knowledge will help you demonstrate your ability to guide customers effectively.
✨Showcase Your Relationship-Building Skills
Since the role is heavily focused on relationship management, be prepared to discuss your experience in building and maintaining client relationships. Share specific examples of how you've successfully aligned client and vendor goals in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex customer situations. Prepare scenarios from your past experiences where you successfully onboarded a customer or resolved an issue, highlighting your proactive approach.
✨Demonstrate Cross-Functional Collaboration
The role requires working closely with various teams. Be ready to discuss how you've collaborated with sales, support, and product teams in the past. Highlight your communication skills and ability to act as a bridge between different departments.
