At a Glance
- Tasks: Help customers with queries via phone and live chat in a fun sports environment.
- Company: Join a leading sports company known for its friendly and professional culture.
- Benefits: Earn £25k-£30k, enjoy 25 days holiday, and access great perks like gym discounts.
- Other info: Hybrid work after training with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Customer service experience and a passion for sports are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and is recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere.
As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone – taking full ownership of queries and seeing them through to resolution. Please note: this role will need to be fully office-based for the first six months. After training, this position will become hybrid with 3 days in the office and 2 days working from home.
What’s in it for you?
- Salary: £25k-£30k depending on experience
- Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm)
- Weekend shifts are alternating, with one week on followed by one week off.
- New joiners will be assigned a week of either all early, mid or late shifts.
- Shifts are as follows:
- Early: 7:30am – 4pm
- Mid: 11:30am – 8pm
- Late: 1:30pm – 10pm
- 25 days holiday (increasing to 30 after 2 years)
- Contributory pension scheme
- Life insurance benefit (4x salary)
- Private medical insurance
- Discounts scheme for gym membership, travel and cinema
- Free parking
Key Responsibilities
- Responding to customer queries in a timely and professional manner via telephone, live chat and email
- Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and seeing them through to resolution
- Create automation/self-service help tools for clients to speed up the customer service process and future proof the business
- Answering (within set service levels) inbound generated calls from clients following internal processes
- Support with new account openings
- This role will also be a key part of the improvement of products and services, by reporting direct feedback obtained during client interactions
What The Employer Is Looking For
- Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach
- Good sporting interest and current knowledge across a range of major sports and events
- Good numeracy and literacy skills with strong commercial and financial awareness
- Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor – Sports Industry in Redbourn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Door Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Door Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor – Sports Industry in Redbourn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Door Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Door Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Door Recruitment!
How to prepare for a job interview at Red Door Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
