At a Glance
- Tasks: Support a busy sales team by managing customer accounts and processing orders.
- Company: A well-established and growing business in St Albans.
- Benefits: Up to £32k salary, 21 days leave, free parking, and a friendly team.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Join a dynamic environment where your organisational skills can shine.
- Qualifications: Experience in a similar role with strong communication and IT skills.
The predicted salary is between 30000 - 32000 £ per year.
If the following job requirements and experience match your skills, please ensure you apply promptly. We have a fantastic opportunity for a well-established and growing business based in St Albans. This is a fast‑paced and varied role, supporting a busy sales team and ensuring the smooth running of customer accounts and order processes. Due to the location of the office, candidates will need to be able to drive.
What’s In It For You
- Salary – up to £32k depending on experience
- Office-based role, Monday to Friday
- Monday to Thursday 9am – 5.30pm, Friday 9am – 5pm
- 21 days annual leave plus bank holidays
- Free parking
- Friendly and supportive team environment
Key Responsibilities
- Processing customer orders accurately and maintaining up-to-date records
- Managing customer accounts, including order updates, amendments and tracking
- Acting as a key point of contact for customer queries, providing excellent service
- Communicating with internal teams and external suppliers to ensure smooth order fulfilment
- Producing regular reports on order status and sales activity
- Coordinating with logistics and warehouse teams to support deliveries and stock management
- Investigating and resolving any discrepancies or issues with orders or stock
- Processing returns and credit notes in a timely manner
- Supporting the wider team with general administration and ad‑hoc tasks
What The Client Is Looking For
- Previous experience in a Sales Administrator or similar role
- Strong organisational skills with excellent attention to detail
- Confident communication skills, both written and verbal
- Ability to manage multiple tasks in a fast‑paced environment
- A proactive and customer‑focused approach
- Good IT skills, including Microsoft Office (Excel, Word, Outlook)
- Experience with order processing or CRM systems would be beneficial
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Service Administrator in Redbourn employer: Red Door Recruitment
Join a well-established and growing business in St Albans, where you will thrive in a fast-paced environment that values teamwork and customer satisfaction. With a competitive salary of up to £32k, generous annual leave, and a friendly atmosphere, this role offers excellent opportunities for personal and professional growth while supporting a dynamic sales team. Enjoy the convenience of free parking and a supportive culture that prioritises employee well-being and development.
